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A very big little business

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Many years ago, a fledgling trade fabricator called Glazerite began to grow, firstly by giving its small customers the kind of service that others only gave to their big accounts. But then, and more uniquely, it went on growing by remaining loyal to those same small customers even after the much bigger ones started to sign up.

Now, as a result, some of those small customers are doing very big things, still with the support of what is now The Glazerite UK Group Ltd, and there could be no better example than Aylesbury-based Goldseal Conservatories Limited. Comprising only Gary Copp with son Rhys and their friend Adam as fitters, the company has a portfolio of some very enviable installations worth as much as £60,000 per household, with no salespeople, no advertising and no promotions – and business has never been better.

Gary explained: “Glazerite has built itself by working with small companies like us that need to keep a level of service and trust in everything we do. That is very important to us and has been a big part in our getting to where we are today.”

Trust is a very big part of that support, he added: “If I ring and say a frame has arrived damaged, they will take my word and get a replacement out to me straight away, not wait until they see the return, so I can get the job done.

It was not so at the beginning, he continued. Having been in the industry most of his working life, he took the big step of setting up on his own ten years ago when he grew frustrated at working for other people but at first it did not work out too well: “We just weren’t getting the support we needed from our first supplier. Then after a couple of years, we moved over to Glazerite and straight away wished we’d done it sooner!”

Goldseal’s customer profile of both high value properties and many traditional village locations fits in ideally with Glazerite’s product range, so the Residence9 flush sash is much in demand as well as the mainstay of the acclaimed VEKA FS70 and its online gallery at www.goldseal.org.uk shows just a few of the installations in its impressive portfolio.

The Glazerite UK Group is VEKA’s largest trade fabricator in the UK and a long-standing Network VEKA member. It offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England.

Recent Case Studies

Burlington House & Siemens Office
Oldham-based D&M Windows & Doors Ltd has recently completed two large commercial installations using windows and doors fabricated by The Glazerite UK Group Ltd. D&M Windows was appointed by contractors Brown & Bancroft to work on the Siemens office building in Congleton, thanks to their extensive experience across the North West. The transformation took 3 months to complete and involved the installation of 200 VEKA M70 windows in white, over four floors. Last month the installer also put the finishing touches on another office building, Burlington House in Liverpool using 500 VEKA M70 windows in anthracite grey with a white interior, all fabricated by Glazerite. "We pride ourselves on providing excellent customer service and pour 100% commitment into every job. Thanks to VEKA's profile system and fabricator Glazerite, we are able to achieve high standards on a range of jobs, from bespoke residential properties right through to large commercial installations like Siemens and Burlington House." - Mark Hoolickin - Managing Director, D & M Windows
  |   Tags: Commercial
Adeva Windsor House Project
Kent based Adeva Home Improvements has built on its recent success in large scale commercial window installation with a triple glazing retrofit for a sheltered housing scheme in Whitstable.  Once again, the group praised The Glazerite UK Group Ltd and VEKA for their support in specifying and completing the contract, for 279 casement windows in the VEKA 70mm fully sculptured system finished in white, at the 12-storey Windsor House. As with the previous installation, VEKA supplied the wind load calculations essential for installations at such hight, with other technical support by Glazerite, without which Director Geoff Dwyer said the company would not have had the confidence to tender for the work.  "They were with us all the way when we had the chance of our first large scale commercial contract. That gave us the confidence to continue our activity in the sector and the result was another success for us with Windsor House. The technical support from Glazerite and VEKA was brilliant, the clients are very pleased with the result and we are already looking at several more prospects." Elderly residents at Windsor House were finding the first generation double glazed PVC-U had become draughty as well as making the flats costly to hear in cold weather. Adeva replaced them with far more energy-efficient A+Rated, triple glazed VEKA 70FS units, for main contractor Hamilton Building Contractors.  Jason Thompson, Director of The Glazerite UK Group, said the installation was another model example of what installers of any size can achieve with the right materials and the right technical support: "Most good installers are perfectly capable of carrying out such medium and even large scale commercial contracts but may be put off by the technical back-up and specification advice. But all Glazerite installer partners know that all you need is a good, supportive fabricator and system supplier and they can achieve virtually anything."
  |   Tags: Energy Efficiency, VEKA, Commercial
Wimbledon Park Estate Refurbishment
It's a tough decision for any SME - risk stepping up to your biggest contract ever or to play safe and lose out on a big chunk of business. But it was less of a dilemma for Kent-based Adeva Home Improvements because, as Director Geoff Dwyer explained, the backing of the Glazerite UK Group, as well as VEKA, was crucial in tackling the job. We might otherwise have had serious doubts about taking it on". he said after completing the installation of nearly 3,000 windows and doors as part of a £2.2 million refurbishment of Wandworth's Wimbledon Park Estate. "But Glazerite was with us all the way. We've been working with them for about six years, and VEKA much longer. We knew the product and the customer service. Glazerite were very supportive; they were up to speed on manufacture and delivery and, just as important, if any problem arosem, they would be there to rectify straight away." The job was not without challenges, he continued, firstly in removing the original Crittal steel frames, which were not only set into concrete but many had to be taken out in a single three metre by two-metre piece.  Also, the new frames were an unusual combination of side-hung casement and tilt/turns which might have been a problem for some fabricators, though Glazerite took them in its stride. Adeva installed the A-Rated, SBD specification windows and doors based on the VEKA M70 system in white, for main contractor Mulalley and Company Ltd of Woodford Green on behalf of the London Borough of Wandsworth. VEKA also carried out the wind load calculations for the design specification.  Geoff Dwyer concluded: "This was a very substantial piece of work, and by far our biggest contract to date. But we may well have had to think twice about going for it had it not been for the support we got from Glazerite".
  |   Tags: VEKA, Glazerite, Commercial, Installers

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The Glazerite UK Group Ltd manufacture and supply uPVC Windows, Doors and Conservatories to trade customers from sites in the Midlands, Northwest, East and Southwest.

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