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Glazerite Group resists massive ransomware cyber attack

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Minimal Disruption to Business as Protection Strategies Kick In

With some of the World’s largest organisations facing cyber attacks with many being severely disrupted, Wellingborough window and door manufacturer Glazerite has been the victim of the same virus that severely disrupted the NHS and TNT this year. However, despite every one of the business’s servers being hit Glazerite was fully operational again within just 27 hours, with disruption kept to a minimum thanks to the robust systems put in place to deal with such a risk.

On a Monday evening in early September Glazerite’s servers were attacked by the virus that has wreaked havoc in organisations throughout the world, with the perpetrators demanding a ransom to release the company’s systems from their grip. As a business that is heavily reliant on an IT infrastructure that connects every process within Glazerite’s four regional centres, the potential for disruption was immense.

However, the company’s robust systems and advanced back up and disaster recovery procedures that had been installed in anticipation of such a threat, coupled with round the clock work from the company’s staff and IT support company, Glazerite was fully operational again within 27 hours. Disruption to customers was minimal with one, David Thornton of The Window Company (Contracts) Ltd vowing to use Glazerite’s systems as a model for protecting his own firm.

Glazerite UK Group Ltd director John Hewitt said he was delighted – and relieved – that the company’s systems had proved so robust: “We test all of our systems exhaustively, whether it’s new fabrication lines or logistics systems. And now the effort and investment we put into protecting our IT network has proved to be worth every penny and minute that we put into it, with relatively little impact on our business. Not bad going for an SME employing around 250 people nationwide, when global corporations have taken weeks if not months to recover. “That such threats have become part of the day-to-day world of running a business is incredible and a sad sign of our time” added John. “According to one major survey, 48% of the companies that took part had been hit by at least one attack in the previous 12 months. Our experience proves that it can happen to any organisation – I urge everyone to take every step possible to protect their IT systems.”

Recent News

A homecoming for Brodie - Thanks to Complete Aluminium and Glazerite
It was enough of a blow when a young Hampshire couple discovered their new-born son was severely disabled and would need 24/7 professional care. But it came as a second shock to hear he could not be allowed home from hospital because their house was not big enough to accommodate the nursing facility.  Strict rules meant he and his nurse would need separate bedrooms. But their part-owned local authority home had only two bedrooms for parents Paul Boyd and Rebecca Jones and older daughter Megan, 6, and a conventional extension would not be allowed.  The answer came from local installer Complete Aluminium Systems and The Glazerite UK Group who came up with a clever conservatory solution that would allow Brodie to live with his family after all.  A simple knock-through from the existing kitchen means the new 4m x 3m PVC-U conservatory is now the family's living space, so the original living room is now Brodie's bedroom, with a stud wall to create a hallway through to the kitchen. The team also enlisted help from other local companies, Legacy Developments, Ark Designs, Oli James Plumbing and Heating, Safeglaze Ltd, Ceramic Tile Warehouse and Park Street Interiors for other work necessary for the project. With the project now completed and Brodie home, the family could not be happier with the outcome and wrote to say: "We have been blown away by people's kindness and without it, it is likely Brodie would still be in hospital. As it stands our little family is all back together adapting to our new normal. None of which would have been possible without all your help." Greig Hayes of Complete Aluminium Systems said: "It was a rewarding experience to be able to help this family but we could not have done it without the support of Glazerite, as well as Safeglaze and the other local contractors." Glazerite Director Jason Thompson added: "This is one of those cases where a little lateral thinking could make a world of difference to a family's future. We were very glad to have been a part of it."
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Sun shines again for record golf day
All-time record entries and soaring temperatures made it another day to remember when 27 teams of Glazeite customers joined 14 others for the 13th Glazerite Pro-AM Golf Day.  The event, making another return to Wellingborough Golf Club, was all the more memorable for Jeff Dunn, new Group Sales and Marketing Director for The Glazerite UK Group - it was not only his very first day in his new job but he also came away with 'Nearest the Pin' for the final hole.  Top team amongst Glazerite customers was Classic Conservatories comprising of Glen Harris, John Harris and Mark Davis along with pro Andrew Jones of Forest of Arden Golf Club, coming third overall with a score of 130-14.  The players weren't the only winners on the day; individual teams' contributions, as well as companies' hole sponsorships, added up to over £1,700 for The Lewis Foundation, a local charity distributing gift packs among cancer patients in Northamptonshire hospitals.  "It was great to be part of the evening event and raise the profile of our charity. The money raised will provide 486 gift packs for cancer patients in hospital. We could not achieve as much as we have without the support of companies like Glazerite. We were truly overwhelmed at the genorosity of all who took part." - Lorraine Lews, The Lewis Foundation John Hewitt, chairman of The Glazerite UK Group Ltd and himself a devoted golfer, declared the event the best yet, not only with a superb standard of play but also with more teams playing than in any previous year. "It was a thoroughly good day for everyone who took part." He said, "And gthe £1,700 raised for The Lewis Foundation was so very much appreciated. They do a lot of great work in the local community for a cause that touches many hearts with our staff and families in the area.  In the evening we had the prize giving, which many of our staff joined us for and we made the most of the great weather with a marque and live band in the club gardens. We're already making plans for 2019 but we have set ourselves a touch challenge to match this year. Thanks again to all who joined us and made the event a success." Customers agreed the event was a great success... "A fantastic day as ever, and on a fantastic course too, both the golf itself and the evening were among the highlights of our calendar, not to be missed" - Liam Bird, Commercial Manager of K2 Aluminium "I wanted to say a massive thank you to team at Glazerite for a super day at Wellingborough golf club. As always, the event was brilliantly run and James our Pro for the day was a real gent, I know that the team has some fun and laughs along the way so once again thank you very much" - Jeremy Proctor, playing with Frames Conservatories Direct "Any corporate event Glazerite does is always well run and well received, and this was no exception - an excellent and very enjoyable day" - Ian Woolley, Hi Tech Blinds
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Jeff Dunn to join Glazerite
The Glazerite UK Group Ltd has appointed Jeff Dunn as Group Sales & Marketing Director. Jeff, who joins the National trade fabricator next month, will report directly into company Director, Jason Thompson.  Jason says: "Jeff's appointment is a positive move for both our company and our customers and we're really looking forward to welcoming him aboard. He has proven industry experience and knows the VEKA range inside out. Jeff brings with him a great deal of passion and determination, making him a great addition to the team." Jeff adds: "I'm delighted to be joining Glazerite. It's a well respected business which is still evolving year on year. A major appeal is the fact that owners John and Jason are still heavily involved on a day to day basis. They have incredibly well but are still looking to do much more and I am excited to be part of that. I am keen to get started so I can meet all of the team and start working with the Glazerite customers." Jeff, who is a member of the Independent Network advisory panel, joins Glazerite on 6th July 2018 from Nottinghamshire-based fabricator Consort, where he spent 11 years working in a number of customer-facing roles, including his most recent Sales Director. Meanwhile, Glazerite's Chris Thompson is leaving the fabricator next month after nine years in the role of National Sales & Marketing Manager. Jason says; "Chris has played a key part in Glazerite's success over the last decade, and we would like to thank him for his contribution and loyal service. We wish him every success and best wishes for the future."
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The Glazerite UK Group Ltd manufacture and supply uPVC Windows, Doors and Conservatories to trade customers from sites in the Midlands, Northwest, East and Southwest.

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