Helping Installers differentiate themselves from their competitors has always been a difficult challenge in an industry where many see windows and doors as a commodity product only. So the question for many installers, is just how do I help the homeowner understand the value of the product and service that I am providing?  

Security is probably the key priority for homeowners in buying new windows and doors, offering the MACO Secure Plus scheme to customers gives a wealth of guarantees and assurances for peace of mind. The Scheme has been going for a number of years, so you're likely to have heard of it, but what you may not be sure of is what's in it for you.  

Broadly speaking signing up to the scheme means you have a great after sale package to offer the customer for complete reassurance.  Not everyone has access to the scheme, so it could be one of the factors that helps you to win a job.  

10 YEAR PRODUCT WARRANTY All MACO products are covered by our 10 year warranty via your installer, and will be replaced should a mechanical failure of the hardware occur within that period.

10 YEAR SECURITY GUARANTEE Homeowners can benefit from an extensive 10 year guarantee on all MACO products when they sign up to the scheme.

SAVINGS ON HOME INSURANCE Your customers can benefit from substantial savings on their home insurance. MACO Secure Plus‘s recommended insurance broker understands that you have a reduced risk of forced entry through your windows and doors and as such can offer a reduced premium rate.

£1000 EXCESS COVER MACO are so confident in the security performance of our products, in the unlikely event that a break-in occurs though failure of the hardware, we guarantee any windows and doors you install against forced entry for 10 years.   your customers can claim up to: £500 against Building Insurance & £500 against Contents Insurance

£1000 REPLACEMENT COVER MACO understands should a window or door need to be replaced as a result of a burglary caused through the failure of our products, your customer will want to ensure the replacement product matches the rest of their property.

LOST KEY RETURN MACO offer a reward for £10 for any keys that are found and returned to the owner.

KEY HOLDING MACO Secure Plus customers have the opportunity to sign up to a key holding service. Locksmith callouts can be not only expensive but potentially damaging to your window and doors. With the key holding service, you can be let back into your property any time of the day or night.

ALARM RESPONSE The alarm response service can quickly react and rectify any problems encountered at your customers property whilst they are away from home or on holiday.

Customer case study

The proof is in the pudding...
Hardmans based in Wirral have used the scheme perfectly over the years to give them real advantage above the competition, Hardmans are now the biggest trade customer.

“Every window, door and conservatory we install uses MACO as standard,” said co-director Gary Hardman. “Our fabricator, The Glazerite UK Group Ltd, gives us a choice but our customers love MACO so we see no reason to offer any other. We show every one of them the MACO brochure and I have pictures of every component on my iPad. You can see that they are impressed and reassured as soon as they see it.”

They are so impressed, in fact, that every single one of Hardmans’ nine or ten customers a week have registered online immediately. The scheme itself, with its ten-year guarantee and compensation of up to £1,000 is an obvious draw, he added, but it is the system itself that is the real attraction.

As a Glazerite customer you have the first box ticked to get signed up as a registered member of the scheme. For more information and to find out how you can become an approved member and get your free initial marketing materials please visit http://www.maco.eu/uk-en/secure-plus/overview

Sign up to MACO Secure Plus