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Customer Care Advisor - Barnsley

Glazerite are a nationwide leading trade fabricator of uPVC windows and doors. With recent expansion into the North of the country, we are now looking to recruit a Customer Care Advisor to support our customers and business from our Barnsley site.

If you think you could be our person, we would love to hear from you.

Key Responsibilities:

The successful candidate will be responsible for providing support to our trade customers and assisting them with queries and issues to ensure a high quality of customer service.

  • Answering telephone calls and greeting customers.
  • Building customer relations and rapport.
  • Providing customer support by assisting customers with any queries/issues they have on a daily basis. This includes inquiries about products, orders, returns, complaints and deliveries.
  • Assisting with all aspects of the order process; from the quotation to the after sales.
  • Logging and following up non-conformances.
  • Using in-house computer software systems.
  • Other duties the Company may reasonably require.

Key Skills/Experience:

  • A good attention to detail.
  • A confident telephone manner.
  • Strong customer service skills.
  • A keenness to learn about the products.
  • A confident and outgoing personality.
  • Strong IT skills.
  • The ability to deal with different personalities.
  • The ability to work in a busy environment and be able to prioritise their workload.
  • Strong organisation skills.
  • The ability to be flexible due to the variation in responsibilities the job role requires.

Company Benefits: 

  • Health Care Cash Plan and Employee Assistance Programme.
  • 22 days holiday (in addition to bank holidays), rising with service.
  • Subsidised tea and coffee.
  • Attendance bonus.
  • Christmas bonus.
  • Competitive pay

To apply send your CV to HR@glazerite.net

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Customer Care Advisor - Barnsley