Customer Service Advisor - Barnsley
Date posted: 10/05/22
Glazerite are a nationwide leading trade fabricator of uPVC windows and doors. With recent expansion into the North of the country we are now looking to recruit a Customer Service Advisor to support our customers and business from our Barnsley site. If you think you could be our person, we would love to hear from you.
Key Responsibilities:
The successful candidate will be responsible for providing support to our trade customers and assisting them with queries and issues to ensure a high quality of customer service.
- Answering telephone calls and greeting customers.
- Building customer relations and rapport.
- Providing customer support by assisting customers with any queries/issues they have on a daily basis.
- This includes inquiries about products, orders, returns, complaints and deliveries.
- Assisting with all aspects of the order process; from the quotation to the after sales.
- Logging and following up non-conformances.
- Using in-house computer software systems.
- Other duties the Company may reasonably require.
Key Skills/Experience:
- A good attention to detail.
- A confident telephone manner.
- Strong customer service skills.
- A keenness to learn about the products.
- A confident and outgoing personality.
- Strong IT skills.
- The ability to deal with different personalities.
- The ability to work in a busy environment and be able to prioritise their workload.
- Strong organisation skills.
- The ability to be flexible due to the variation in responsibilities the job role requires.
Company Benefits:
- Healthcare Cash Plan.
- On-site parking.
- 22 days holiday (in addition to bank holidays), rising with service.
- Subsidised tea and coffee.