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SECURITY AS STANDARD – CUSTOMERS LOVE IT, SAYS HARDMANS

Nothing is shooting up the homeowner’s list of priorities faster than security and no company has made security a more high-profile issue than MACO. So in the wake of the hardware supplier beefing up its unique MACO Secure Plus guarantee package, who better to ask about its effectiveness than the scheme’s biggest trade customer – Wirral-based Hardmans.

“Every window, door and conservatory we install uses MACO as standard,” said co-director Gary Hardman. “Our fabricator, The Glazerite UK Group Ltd, gives us a choice but our customers love MACO so we see no reason to offer any other. We show every one of them the MACO brochure and I have pictures of every component on my iPad. You can see that they are impressed and reassured as soon as they see it.”

They are so impressed, in fact, that every single one of Hardmans’ nine or ten customers a week have registered online immediately. The scheme itself, with its ten-year guarantee and compensation of up to £1,000 is an obvious draw, he added, but it is the system itself that is the real attraction.

“Everyone likes a certificate, of course,” he explained, “It gives them immediate peace of mind. But when they see what the systems are and how they work, that is what really clinches it. For example, I can point out how there are at least seven locking points on even the smallest top opener. But then, when they hear that intruders often go for the window hinge and I show them how the MACO system puts two hooklocks beside the hinges, the usual reply is ‘Yes, I’d never thought of that!’

Glazerite customers have had the choice of MACO hardware since 2003 and in 2010 the fabricator offered the newly launched MACO Secure Plus Guarantee Scheme. As a result, because of key user feedback from companies such as Hardmans the scheme has now been completely revamped to bring to the market a further improved offering with even more real end user benefits as well as updated consumer literature.

The scheme has just launched with some great new marketing support, including a new homeowner brochure and portal demonstrating the key benefits. The enhanced benefits of the scheme now include:

  • Ten-year security Guarantee against break in through failure of the hardware
  • Home insurance savings
  • Excess cover, against building and contents insurance, should a homeowner ever need to make a claim the scheme now pays out up to £500 against buildings insurance and £500 against contents insurance.
  • Replacement product cover to match the rest of the property
  • Lost key return
  • Key holding service to avoid costly locksmith bills.
  • Alarm response to quickly react to any problems at the property.

Glazerite’s Peter Smith said: “MACO Secure Plus is a great way for installers to differentiate themselves from the competition by offering homeowners the peace of mind that such a powerful guarantee package offers. The built-in insurance also means if intruders do break in as a result of the MACO hardware failing, the homeowners need not claim on their home insurance, so their premium is protected.

“At Glazerite, we give installers a choice but we actively recommend that they give MACO some serious thought.”

The Glazerite UK Group is VEKA’s largest trade fabricator in the UK and a long-standing Network VEKA member. Glazerite offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England.

Recent News

K2 and Glazerite refit is top of the class
When teachers at a Cheshire primary school were unable to use their recently installed windows, K2 Aluminium Systems and their VEKA fabricator partner, the Glazerite UK Group Ltd, came to the rescue, replacing them and making them fit for use. Though VEKA profiles had been specified for the original install, the contractor had instead used another system. This had resulted in bowed sashes and inoperative windows, as well as window screen walling which shook when pressed. As one of the North West’s leading commercial installers, Wirral-based K2 has worked extensively on new build and replacement projects, ranging from retail units and offices to schools and hospitals. Having fitted another local primary with a similar specification, contractors called on them to refit the Winsford-based school, this time using the trusted VEKA product. Together with leading VEKA fabricator Glazerite, K2 attended the school to find out what problems they were having and what was required to put the job right. Liam Bird, Commercial Manager for K2, explains: “Once we’d carried out our onsite survey, it was obvious the windows used in the install were so badly bowed they wouldn’t close, and the window system had no reinforcement in them at all. “ We made the correct calculations around wind loads, checked the dimensions, and, in line with VEKA and Glazerite’s technical expertise, we made the changes necessary to ensure the new install worked how it should and would perform for years to come.” Over a three-week period in the summer of 2018, K2 installed 47 VEKA M70 frames in non-grained Grey, alongside matching commercial-grade aluminium doors. Glazerite’s Sales Manager, Peter Smith, says: “The windows we fabricated for K2 were fully steel reinforced. The window screens were also coupled together with suitable frame connectors with the correct ‘EI value’, in order to withstand the calculated forces.” He adds: “VEKA’s technical expertise is second to none and K2’s installations are always exceptional. As a fabricator, we don’t cut corners, and together with K2 and VEKA, we ensured that the school got the correct products, which were well made and installed professionally and efficiently.” Peter adds: “The uPVC waste from the original job was also managed efficiently with the frames being taken by VEKA Recycling to their facility in Wellingborough. There, waste products are sorted and granulated for reuse in new windows and other uPVC products.”
  |   Tags: Commercial, Installers
Glazerite’s investment goes North
The Glazerite UK Group Ltd has announced plans to invest in excess of £1m across its plants this year, in order to improve performance and capability across the business. The investment programme will see the VEKA fabricator further enhance its offering for installers, and signals Glazerite’s strong commitment to the industry, as it approaches its 20th year in business. The first step in the programme includes a new Stuga machine, which has recently been installed at Glazerite Northwest.  The Stuga ZX5 automatic sawing and machining centre forms part of a major transformation of the Bolton-based plant, which will also see the site double in size by early 2020. Ian Lloyd, Glazerite’s Operations Director, says of the new machine: “The Stuga ZX5 is reliable, easy to use, and better still, it has a speedier and smoother throughput, which will really make a difference for us and our customers.”   In addition to the new machine, Glazerite Northwest has also welcomed a new inline welder. The Haffner SMR 5 head welding machine boasts increased frame output and a touch screen operation for a fast and effective performance, and is yielding such impressive results that the fabricator has ordered two more of the machines for its East and Midlands plants With Glazerite Northwest due to complete ambitious expansion plans by the start of 2020, it’s hoped Glazerite installers will also benefit from the addition of a showroom, which will highlight the broad range of products Glazerite offers to its customers. Jason Thompson, Group Managing Director for Glazerite, explains the reasons for the investment: “We are committed to continual investment in our plants so that we can service our customers with one of the broadest product ranges on the market. An increase in our capacity and improved capabilities enables us to become more versatile and flexible in how we manufacture products across each of our sites. ‘With new machinery making us ever more efficient, we are in a great position to continue servicing our customers, but also to drive forward with our ambitious growth plans into 2020 and beyond.”
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R9 just the job for Wiltshire home
Wiltshire-based SJ Window Installations has recently completed a domestic project using Residence 9 windows and French doors manufactured by The Glazerite UK Group Ltd to create a truly stunning transformation.   The homeowner specified Clotted Cream on the exterior combined with a White Ash interior, the installation matched an existing R9 window fitted in a previous extension on the property, which is situated in the Wiltshire village of Little Somerford. A total of nine windows and a pair of French doors were installed over five days by Simon Jordan, owner of SJ Window Installations, who was carrying out his first ever Residence Collection project. He says: “This was the first time I’ve installed Residence 9 though I’ve used the Halo FlushSash in a number of properties of late. Both are great systems and alongside the R7 - which I also have access to via Glazerite - I have a number of flush sash solutions for customers, whatever their needs or budget.” Simon adds: “The marketing done by Residence Collection in support of both R9 and R7 is impressive, and this particular customer found me via the installer search on their website, which is fantastic.”
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The Glazerite UK Group Ltd manufacture and supply uPVC Windows, Doors and Conservatories to trade customers from sites in the Midlands, Northwest, East and Southwest.

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