Trade Commercial Homeowners
Call us today 01933 443 222 Login

Engaging with customers during the pandemic

Tags:   |   Added:

We are not manufacturing at present, but we still have a core team available to help and support you where needed.   With homeowners spending so much time indoors many are thinking about their next home improvement projects. 

 

Whilst you can't visit them and do a physical survey, there is no reason why they can't send you pictures and sizes of their windows and doors to give them a guide on pricing for the works they need.

Keep the flow of communication going with your customers, just a few simple steps:

1. Engage with your audiences on social - This is a perfect time to remind your customers what you offer and the improvements they can make to their home.  We will be sending Glazerite installers' social assets to use in the next few days.

2. Send homeowner general info  - A link to your website and any relevant brochures for the products they are interested in.  Our retail brochures are a good starting point. DOWNLOAD NOW. If you don't have a website point them to our homeowner site for now and drop us a note to [email protected] - we'll send any enquiries/queries through to you.  But talk to us about creating your own branded website going forward.

3. Collect the info you need - Ask the homeowner to take pictures and send sizes to you, describing any requirements in the products.  

4.  Quote for the work  - You can either use your online ordering system (Sat16) or our order processing team [email protected], as usual, to quote for any works.

5.  Send the quote - Once finalised send the quote to the customer with any relevant paperwork.  Don't forget to remind them this is an approximate quote and will be subject to a full survey once things are back to normal.  But it gives them an idea of the cost in the meantime.

 

    

 

Once we are back to some normality if the customer would like to take the quote further, you can arrange a full survey and final quotation.

 

Recent News

Glazerite announces new MD and restructure as part of long term plans for growth
Leading trade fabricator, The Glazerite UK Group Ltd, has announced a board-level restructure as part of its ambitious plans for growth. The move includes the appointment of Robert Brearley as Group Managing Director, with former Group MD Jason Thompson taking on the newly created position of Chief Executive Officer. It follows Group Chairman John Hewitt’s decision to take a step back from the business to focus more time on his recently founded suicide prevention charity, We Mind & Kelly Matters, in memory of his late daughter. Jason Thompson says: “Glazerite has gone from strength to strength since John and I founded the business 20 years ago. Today, we are one the UK’s leading trade fabricators thanks to the hard work and dedication of our team, and the support of our customers and suppliers. “Though we are sad to see John step back, he still remains an integral part of the company as Group Chairman and majority shareholder. However, the day-to-day running and strategic longer term planning for Glazerite will rest with myself, Robert and the current board going forward. “Robert joining us is a real opportunity given his wealth of industry experience. It’ll strengthen both our board and the business in general, and his manufacturing, continuous improvement, and commercial sales knowledge will be a real asset for Glazerite.” Robert, who joins Glazerite on 24th August, says of the appointment: “I’m really thrilled about joining such a forward-thinking business as Glazerite. As we head into the next generation of the business, we have some exciting plans in place to further strengthen and grow our market position. With such a strong, experienced team already in place, there will be some fantastic opportunities ahead.” The news follows 18 months of investment for the fabricator, including site expansion at its Northwest plant in Bolton, and new machinery installation across each of Glazerite’s four manufacturing facilities. Jason adds: “In spite of the March and April lockdown due to Covid-19, our sales for June/July this year are up 30 per cent in comparison with the same period last year. Our restructure will further strengthen our position as market leaders and allows us to build our offering and manufacturing capability further, in line with our own plans and the ambitions of our customers and suppliers.”
  |   Tags: Glazerite
Evolution in Glazerite's Flush Sash Offering
Jeff Dunn, Glazerite UK Group’s Sales & Marketing Director, explains how their flush sash portfolio has evolved and continues to develop with market demand. As a leading trade fabricator, market trends matter to us. Heritage styles are increasingly popular with consumers, and the way in which they can be manufactured is constantly evolving too. As a forward-thinking partner for our installers, it’s crucial we continually adapt our processes around product improvements, which is why Timberweld® caught our eye. To meet market desire, we’ve invested further in our Specials Division in Wellingborough, Northamptonshire, which was set up in 2014 in recognition of the specialist machinery and techniques involved in fabricating heritage profiles. It’s here we manufacture both the UK-designed, UK-extruded Residence 9 and Residence 7 products, which are equally acclaimed by consumers and planning officers for their timber-like aesthetics. Part of our recent investment at the Specials Division has included the introduction of Timberweld, the patented method of welding corners on uPVC by butt welding sashes inside and out, replicating the authentic aesthetics delivered with a mechanical joint. We’ve always been firm in our position to manufacture R9 windows via a mechanically jointed and glass bonded process. However, as technology and the market has developed, we now have a solution in Timberweld that enables us to offer the same structural integrity and security performance without the need for glass bonding. The ability to offer R9 unglazed offers installers a number of benefits, making it easier to fit, reducing handling and fitting costs and giving them the option to source glass from their own supplier. All of these contribute to a less complex installation, with scope for making higher margins further benefitting our customers. In addition to the benefits for the homeowner and installer, the transition to using Timberweld also gives us flexibility in manufacture with the obvious efficiencies in the production process and logistics in the transportation. Another heritage jewel in our portfolio is the Halo Flush Sash, which is manufactured at our East Division in Peterborough. We intend offering Timberweld across all of our flush sash options in the near future, but as this is a new concept for the Halo system we are still in the testing phase at present. Having three high performance flush sash products on offer gives our installer partners access to a solution for every customer budget, and allows them to take advantage of greater sales opportunities, as they never have to turn down a specialist, bespoke or non-standard job. We like to give our installer partners everything they need to help them stand out amongst their own competitors, and in support of this we offer a full suite of heritage marketing materials including dropcards, point of sale materials and non-branded brochures, which they can use as their own, alongside the marketing assets and materials on offer from our suppliers. The Residence Collection does a superb job of positioning and branding their products alongside high profile consumer brands such as Farrow and Ball. The aesthetics of both R9 and R7, combined with the acoustic, thermal and security benefits of the windows appeal to the consumer, along with the choice of colour palette, dual colour option and decorative beading to suit period and contemporary property refurbishment or new builds alike. As a fabricator, it matters to us that our customers’ customers are happy. Having a flush sash portfolio, which incorporates products at the forefront of innovation is vital. We back this up using cutting-edge fabrication techniques, broader added value business support offerings and exemplary customer service, so that we can continue on with our mission to give our installers a best-in-class experience. So what’s next for our heritage portfolio? We have plans to continue investing in our capabilities and how we fabricate the products we offer so that we can continue to support our customers, while meeting the quality, authenticity and aesthetics their own customers expect. Watch this space…
  |   Tags: Products, Product technical
Glazerite chairman gets ready for epic charity ride
John Hewitt, Chairman of the Glazerite UK Group Ltd, is just weeks away from a 1,000 mile cycle ride in memory of his late daughter Kelly.  The challenge, nicknamed Kelly’s Heroes, will see a 12-strong team of amateur cyclists take part in a mammoth ride from John O’Groats to Land’s End, pedalling off on 16th August.  Some of Glazerite’s customers and good friends of John will be joining him for the ride, including Pete Mew of West Midlands-based Mews Windows and Glyn Pepper of Snowdon Homes.  The team are hoping to raise £50,000 for the charity We Mind & Kelly Matters, which John set up to honour his 24-year-old daughter following her passing in 2018.  John says: “Kelly had fought a battle with anxiety and depression in the months leading up to her death. After she took her own life, we wanted to do all we could in her memory to raise awareness of mental health and support other charities like MIND.  “We hope that our bike ride can raise awareness of the battles people face on a daily basis, as well as illustrate the help and guidance on offer to help support those who are struggling.” John, Pete and the rest of the team have been training for the challenge since last autumn, with a mix of indoor and road cycling. Much of the team’s training this year coincided with the UK-wide ‘lockdown’, which meant finding new ways to train together virtually using indoor cycling equipment and catching up over What’s App for cycling sessions. In the process, John has lost nearly three stone.  John adds: “We know it’s going to be a tough two weeks but nowhere near as tough as it is for those who face battles with mental health. I’d like to thank all the installers and suppliers, including VEKA and the Independent Network, for the support they have shown us so far, including sponsorship and donations. The support from the fenestration industry, even in difficult times we’re all currently facing, has been tremendous.”  In support of Kelly’s Heroes, Northampton-based company All Things Management has put together a video montage for use on social media to help raise even more awareness of the cycle ride. Ben Thomas, who was behind the clip, explains: “Mental health is a topic I am passionate about, and when I heard about the battles Kelly went through I wanted to do something to make a difference. John is inspirational, and I’m proud that we played a small part in this to help raise awareness of mental health.”  The team leaves John O’Groats on 16th August 2020 and aims to reach the Cornish landmark within 13 days. To sponsor Kelly’s Heroes, visit: https://uk.virginmoneygiving.com/Team/Kellys-Heroes
  |   Tags: Events

Check out the latest news from Glazerite regarding installations, products and the latest news  
Product demonstrators, security testing and information videos, you'll find it all in this section.
We have a wide range of case studies available, in this section you'll find a few of them.