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Engaging with customers during the pandemic

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We are not manufacturing at present, but we still have a core team available to help and support you where needed.   With homeowners spending so much time indoors many are thinking about their next home improvement projects. 

 

Whilst you can't visit them and do a physical survey, there is no reason why they can't send you pictures and sizes of their windows and doors to give them a guide on pricing for the works they need.

Keep the flow of communication going with your customers, just a few simple steps:

1. Engage with your audiences on social - This is a perfect time to remind your customers what you offer and the improvements they can make to their home.  We will be sending Glazerite installers' social assets to use in the next few days.

2. Send homeowner general info  - A link to your website and any relevant brochures for the products they are interested in.  Our retail brochures are a good starting point. DOWNLOAD NOW. If you don't have a website point them to our homeowner site for now and drop us a note to [email protected] - we'll send any enquiries/queries through to you.  But talk to us about creating your own branded website going forward.

3. Collect the info you need - Ask the homeowner to take pictures and send sizes to you, describing any requirements in the products.  

4.  Quote for the work  - You can either use your online ordering system (Sat16) or our order processing team [email protected], as usual, to quote for any works.

5.  Send the quote - Once finalised send the quote to the customer with any relevant paperwork.  Don't forget to remind them this is an approximate quote and will be subject to a full survey once things are back to normal.  But it gives them an idea of the cost in the meantime.

 

    

 

Once we are back to some normality if the customer would like to take the quote further, you can arrange a full survey and final quotation.

 

Recent News

Opening doors for our installer partners
Group Marketing Manager, Michelle Wright talks about Glazerite's comprehensive portfolio and how offering a choice for installers can open doors to new business. Lockdown rules and staying at home has inspired consumers to invest in domestic improvements, with statistics revealing nearly two thirds of homeowners have used the time to renovate. It’s a trend that looks set to continue during 2021, and with outdoor entertaining taking precedence over indoor entertaining due to current guidelines, it is exterior décor and outdoor space that is set to get a makeover. As a fabricator, being able to offer our installer partners a wide range of high-quality, leading brand composite doors in a host of styles and colours enables them to meet the demands of their own customers. Being on top of our game when it comes to the latest trends is a key part of that, and it’s why we work with suppliers who lead the way in everything from the latest Instagram-worthy colours and styles to smart technology and innovative door furniture. Over recent years, driven by the popularity of sites like Houzz and Pinterest, consumer desire for a neater exterior has translated into demand for contemporary colour choices, with more traditional hues of red and green being replaced with grey. Indeed, in 2020, shades of grey accounted for nearly one in every three of our door sales. According to House Beautiful magazine, 2021 is likely to see a move towards more natural colours, with statistics showing over a quarter of the most liked doors on Instagram were variations of wood-like shades, from dark oak to lighter washed hues. Our range of uPVC composite doors from the likes of DOORCO offer the aesthetics of timber without the maintenance of sanding and painting. With the option of colours like Irish Oak, Golden Oak and Rosewood it’s a trend our installers can meet, albeit in the form of low maintenance, high performing uPVC. Given that the front door is the focal point to every home, looks really do matter for homeowners, and to that end, we support our installers with a huge amount of choice. From classic, traditional styles that pair well with stained glass and polished, heavy door furniture through to the more contemporary designs offering individual flair, edgy geometric shapes and a perfect canvas for the futuristic Sweet furniture, we have all bases covered. Today’s homeowner is also tech-savvy; according to a recent Smart Home Week survey, 57% of British homes contain at least one smart device. The trend encompasses door security, and with our suppliers Avantis and Brisant leading the way, it’s certainly an area we are able to support our installers with so that they can be ready to meet consumer demand. Over the last 12 months, we’ve been supplying our doors already fitted with the high performance Avantis multipoint locking system. For those customers looking for a smart door, a simple upgrade can transform it into a Kubu lock. The homeowner just needs to download the Kubu app and purchase the starter kit, which includes the Kubu home hub, in order to benefit from a host of innovative features including remote lock monitoring technology. Security is a leading concern for homeowners, and to meet that need we fit the Ultion Diamond secure cylinder as standard with all our composite doors. Designed by Brisant Secure, the Ultion can outwit even the most forceful of burglars. Brisant, like Avantis, are leaders in smart technology too, having brought their innovative Ultion Smart product to market in 2019. With a number of clever features including ‘on approach’ auto unlocking, it’s just another feather in the cap of our installers when it comes to what they can offer their own customers. Thanks to our own forward-thinking suppliers, our installers are able to offer their customers choice and peace of mind. Not only are our composite doors able to meet the latest trends, they’re also, durable, hardwearing and robustly secure. With innovation in design from our suppliers, we have some exciting plans for our door range, which we will be unveiling soon. The door market doesn’t stand still. And when it comes to offering the best possible products and services so that out installers can stay ahead of the game, neither do we.
  |   Tags: Doors, Installers
Glazerite appoints new Production Manager for its North West Division
The Glazerite UK Group Ltd has appointed a new Production Manager for its North West Division in Bolton. Michael St Ledger, who joins the trade fabricator on 6th April 2021, will oversee the site’s 32-strong operations team and manufacturing processes, with a focus on improving efficiencies. Glazerite’s Bolton site, which manufactures much of the fabricator’s VEKA portfolio, has undergone a major investment and expansion programme over the last two years, and has recently welcomed the arrival of a new site lead in Managing Director, Darren Rhodes. Darren says of Michael’s appointment: “Michael has extensive experience in manufacturing in the fenestration industry and brings with him new ideas, a passion for quality and a focus on customer service. We are looking to further strengthen the performance of the site and having Michael as part of the team will help us increase our service levels and effectiveness.” Michael adds: “I am excited to be joining Glazerite and I am looking forward to meeting and working with all the team. I come from a background in aluminium windows and bi-fold doors, so it will be good to transfer that knowledge and build on it for a successful career at Glazerite.”
  |   Tags: Glazerite
Glazerite installer Bahama Windows showcases radiant R9 install
Home Counties-based Bahama Windows and Conservatories has recently completed a Residence 9 installation using frames manufactured at fabricator Glazerite UK Group’s Specials Division. The four-week job involved the replacement of over 30 wooden frames on a period property in Buckinghamshire, and also included the installation of French doors and a Solidor stable door. Bahama Windows and Conservatories’ owner, Paul Pixley says: “The new windows had to be in keeping with the area and like-for-like with the old wooden frames. Because Residence 9 frames replicate the traditional look of timber, choosing this system meant the homeowner could get a close match to the original windows, coupled with the modern benefits and low maintenance nature of uPVC.” The homeowner chose Clotted Cream on both the exterior and interior of the frame, and selected Monkey Tail handles for an authentic finish on the hardware. Both they and Paul were delighted with the finished result. The R9 install from Bahama Windows took place last autumn shortly after Glazerite introduced Timberweld® technology to the fabrication of its Residence 9 and Residence 7 products. Timberweld allows for greater efficiency in manufacturing and eases frame transportation for the customer as windows can be ordered unglazed, therefore removing the additional weight of bonded glass. Bahama Windows, which has been established for 50 years, has worked with Glazerite for over a decade and regularly installs VEKA, Halo and Residence Collection windows. Now Paul is looking ahead to more R9 installs this year, having seen a recent increase in requests for flush sash windows across his patch. Paul says: “Working with Glazerite gives us access to a broad portfolio of products including heritage windows, which means I can meet the expectations of my customers when it comes to quality, style and colour.” Jeff Dunn, Sales and Marketing Director for Glazerite adds: “Manufacturing R9 with Timberweld opens this premium product up to more of our installer base as a result of easier transportation and handling, without losing any of its authenticity. We’ve already seen a number of our installers begin to specify the system as a result of this and look forward to the opportunities it can bring to their businesses. “Residence 9 is a truly exceptional product and the end result from Bahama Windows is really striking. We’re delighted to have played a part in enabling Paul and his team to specify the product and we’re looking forward to working with them again on future Residence 9 installs.”
  |   Tags: Residence 9, Installers

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