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Glazerite installer Frames Conservatories Direct opens third showroom
Glazerite installer Frames Conservatories Direct opens third showroom
Frames Conservatories Direct (FCD) has further expanded its reach across East Anglia, thanks to the addition of a third showroom. The Suffolk-based installer, and customer of leading VEKA fabricator, the Glazerite UK Group Ltd, has opened up the space in the Norfolk town of Diss, on the site of a former toy shop. Covering 500 sq. ft, the installer has cleverly utilised the space to create a spectacular display of windows, doors, bi-folds and even conservatory roof samples. Both the Diss showroom and another in Ely, Cambridgeshire, are additions to FCD’s main showroom in Bury St Edmunds, where the installer is based. Owner and Managing Director, Adrian Lewis, explains the reasons behind the new showroom. He says: “Over the last three years, we’ve worked hard to build awareness of our business and establish a presence in the Norfolk area with a stall in the local market. This meant we were able to generate enquiries and introduce ourselves to potential customers before opting to create a more permanent space with the showroom. “It’s a more compact space compared to our main showroom in Bury St Edmunds, which houses our full range of products, but we’ve designed it in a way that we can display a number of the products we install, such as VEKA and Halo. It’s been very well received by new and existing customers in and around Diss, and our recent open day was well attended by local stakeholders including neighbouring businesses and councillors. We’re delighted that we can share our products and ethos with more and more customers across East Anglia.” Customer service is at the heart of FCD, and Adrian and his team like to get involved in the communities they serve with activities including fundraising and sponsorship. Adrian himself also recently completed the GM Fundraising cycling challenge, ‘From Russia with Hope’. Katie Sampson, Area Sales Manager for Glazerite, which has supplied FCD since 2013, says the use of showrooms is becoming increasingly popular with installers. She says: “Glazerite supports installers who are updating or creating brand new showrooms by providing samples for display. We’re delighted to see FCD expanding their presence with showrooms across three counties.” Adrian adds: “Having a space customers can visit and see the products up close is important as it gives them confidence and reassurance.” FCD employs 40 people and also owns trade-focused Plastic Trade Frames. The team were victorious at the recent VEKA’s Independent Network Members’ Weekend, where they were awarded a National Customer Satisfaction award.
  |   Tags: Installers
Glazerite installers recognised at annual Independent Network awards
Glazerite installers recognised at annual Independent Network awards
VEKA’s installer support organisation, Independent Network, held its annual Members’ Weekend on 8th June 2019, in the grand surroundings of The Queen’s Hotel in Leeds. Following on from the VEKA conference and AGM, the ‘Great Gatsby’ themed Gala Dinner and IN Awards ceremony was hosted by Star Wars and Harry Potter actor Warwick Davis, with guests gathering together to celebrate the best of the IN and its members. As one of the event’s key sponsors and a leading VEKA fabricator, employees from the Glazerite UK Group Ltd were in attendance alongside a number of its installers, who once again triumphed in the National Customer Satisfaction award category. Mews Windows were worthy winners in the ‘up to £250k’ category, while Rugby Double Glazing took the same accolade in the ‘£600k-1m’ category. In the ‘£1-1.5m’ section, Goliath Homeworld Ltd shared the award with Hallmark Windows (Harrogate), while Heavers of Bridport Ltd were victorious in the ‘£1.5m-2m’ category. Finally, Suffolk-based Frames Conservatories Direct Ltd were crowned winners in the ‘over £2m’ section. The event also included table donations, a raffle and an auction to raise money for two important charities, the GM Fundraising’s ‘From Russia with Hope’ cycling challenge and We Mind & Kelly Matters, which was set up by Glazerite Group Chairman John Hewitt, in memory of his late daughter Kelly. There was some stiff competition between bidders in the charity auction, thanks to lots which included a holiday apartment package in Spain and a Mo Salah signed Liverpool FC shirt. In total, an incredible £5,500 was raised, to be shared equally among both charities. John, who founded We Mind & Kelly Matters (www.wemindandkellymatters.co.uk) this year, set up the charity to help raise awareness of mental health and to increase and improve understanding of its impact. He says of IN’s support: “It made me very emotional when Karen Lund of Independent Network told me they were planning to raise funds for our charity at this year’s AGM. The fact they wanted to help us raise money and awareness of mental health has been fantastic and the amount raised is testament to the unbelievable effort put in by all who attended. On behalf of We Mind & Kelly Matters and Glazerite, I’d like to say a massive thank you to Independent Network and its members for such a fantastic contribution.” Michelle Wright, Glazerite’s Group Marketing Manager, adds: “It’s a huge amount for a great charity, which is working hard to break down the stigma attached to mental health. As longstanding IN members, Glazerite is also delighted that the event was once again such a great success, and that so many of our installer partners were recognised on the night. The team always does a great job with the event and I particularly loved how fitting the venue was for the theme this year. It’s always a terrific night out, with some faces you don’t get to see all the time.”
  |   Tags: VEKA, Events
Cheadle Glass and Glazerite solve noisy problem
Cheadle Glass and Glazerite solve noisy problem
When the owners of an airport hotel asked an installer for help with high quality frames and acoustic glass, you’d be forgiven for thinking it might have been to keep the overhead noise of aircraft to a minimum. Yet for Stockport-based Cheadle Glass and their fabricator, the Glazerite UK Group Ltd, the job actually involved finding a solution to help resolve hotel customers’ complaints about the nearby trainline. Family-run Cheadle Glass is one of the North West’s leading installers and has been in business for over 50 years. Using VEKA M70 frames fabricated by Glazerite, the Cheadle Glass team installed 80 double-glazed windows over a three-week-period at the Clayton Hotel, Manchester Airport. The install replaced existing windows at the back of the hotel which are closest to the railway lines, and match the original windows installed to the front of the hotel. Dalata, the Irish hotel operators who own the Clayton chain, were so impressed with the install they’ve approached Cheadle to work with them on further installations across the UK. Karl Minter, Commercial Sales Manager, Cheadle Glass, says: “The install included the use of acoustic glass, which, combined with the frame quality and how well the units were sealed and fitted, meant we were able to provide a soundproof solution for the client and block out the noise of the trains. Dalata tested and measured the results, and were delighted with the outcome.” He adds: “We pride ourselves on the excellent and consistent service we provide to our customers, and we’re supported in this by Glazerite who we’ve worked with for the last 10 years, The quality and workmanship that goes into the fabrication of their frames, as well as things like the integrity of the lock systems and hardware they use mean we’re able to install a high-quality product.” Pete Smith, Sales Manager for Glazerite, says of the install: “We’ve got a great relationship with Cheadle Glass and were delighted to support them on this installation. Working closely with our installers means we are able to provide exactly what they need, when they need it, unique to whatever the install requires.” Cheadle Glass was founded in 1968 and is a leading manufacturer and installer of uPVC and aluminium windows, doors, conservatories and glass extensions for commercial and domestic properties.
  |   Tags: None
K2 and Glazerite refit is top of the class
K2 and Glazerite refit is top of the class
When teachers at a Cheshire primary school were unable to use their recently installed windows, K2 Aluminium Systems and their VEKA fabricator partner, the Glazerite UK Group Ltd, came to the rescue, replacing them and making them fit for use. Though VEKA profiles had been specified for the original install, the contractor had instead used another system. This had resulted in bowed sashes and inoperative windows, as well as window screen walling which shook when pressed. As one of the North West’s leading commercial installers, Wirral-based K2 has worked extensively on new build and replacement projects, ranging from retail units and offices to schools and hospitals. Having fitted another local primary with a similar specification, contractors called on them to refit the Winsford-based school, this time using the trusted VEKA product. Together with leading VEKA fabricator Glazerite, K2 attended the school to find out what problems they were having and what was required to put the job right. Liam Bird, Commercial Manager for K2, explains: “Once we’d carried out our onsite survey, it was obvious the windows used in the install were so badly bowed they wouldn’t close, and the window system had no reinforcement in them at all. “ We made the correct calculations around wind loads, checked the dimensions, and, in line with VEKA and Glazerite’s technical expertise, we made the changes necessary to ensure the new install worked how it should and would perform for years to come.” Over a three-week period in the summer of 2018, K2 installed 47 VEKA M70 frames in non-grained Grey, alongside matching commercial-grade aluminium doors. Glazerite’s Sales Manager, Peter Smith, says: “The windows we fabricated for K2 were fully steel reinforced. The window screens were also coupled together with suitable frame connectors with the correct ‘EI value’, in order to withstand the calculated forces.” He adds: “VEKA’s technical expertise is second to none and K2’s installations are always exceptional. As a fabricator, we don’t cut corners, and together with K2 and VEKA, we ensured that the school got the correct products, which were well made and installed professionally and efficiently.” Peter adds: “The uPVC waste from the original job was also managed efficiently with the frames being taken by VEKA Recycling to their facility in Wellingborough. There, waste products are sorted and granulated for reuse in new windows and other uPVC products.”
  |   Tags: Commercial, Installers
Glazerite’s investment goes North
Glazerite’s investment goes North
The Glazerite UK Group Ltd has announced plans to invest in excess of £1m across its plants this year, in order to improve performance and capability across the business. The investment programme will see the VEKA fabricator further enhance its offering for installers, and signals Glazerite’s strong commitment to the industry, as it approaches its 20th year in business. The first step in the programme includes a new Stuga machine, which has recently been installed at Glazerite Northwest.  The Stuga ZX5 automatic sawing and machining centre forms part of a major transformation of the Bolton-based plant, which will also see the site double in size by early 2020. Ian Lloyd, Glazerite’s Operations Director, says of the new machine: “The Stuga ZX5 is reliable, easy to use, and better still, it has a speedier and smoother throughput, which will really make a difference for us and our customers.”   In addition to the new machine, Glazerite Northwest has also welcomed a new inline welder. The Haffner SMR 5 head welding machine boasts increased frame output and a touch screen operation for a fast and effective performance, and is yielding such impressive results that the fabricator has ordered two more of the machines for its East and Midlands plants With Glazerite Northwest due to complete ambitious expansion plans by the start of 2020, it’s hoped Glazerite installers will also benefit from the addition of a showroom, which will highlight the broad range of products Glazerite offers to its customers. Jason Thompson, Group Managing Director for Glazerite, explains the reasons for the investment: “We are committed to continual investment in our plants so that we can service our customers with one of the broadest product ranges on the market. An increase in our capacity and improved capabilities enables us to become more versatile and flexible in how we manufacture products across each of our sites. ‘With new machinery making us ever more efficient, we are in a great position to continue servicing our customers, but also to drive forward with our ambitious growth plans into 2020 and beyond.”
  |   Tags: None
R9 just the job for Wiltshire home
R9 just the job for Wiltshire home
Wiltshire-based SJ Window Installations has recently completed a domestic project using Residence 9 windows and French doors manufactured by The Glazerite UK Group Ltd to create a truly stunning transformation.   The homeowner specified Clotted Cream on the exterior combined with a White Ash interior, the installation matched an existing R9 window fitted in a previous extension on the property, which is situated in the Wiltshire village of Little Somerford. A total of nine windows and a pair of French doors were installed over five days by Simon Jordan, owner of SJ Window Installations, who was carrying out his first ever Residence Collection project. He says: “This was the first time I’ve installed Residence 9 though I’ve used the Halo FlushSash in a number of properties of late. Both are great systems and alongside the R7 - which I also have access to via Glazerite - I have a number of flush sash solutions for customers, whatever their needs or budget.” Simon adds: “The marketing done by Residence Collection in support of both R9 and R7 is impressive, and this particular customer found me via the installer search on their website, which is fantastic.”
  |   Tags: None
New showroom boosts sales for Glazerite installer
New showroom boosts sales for Glazerite installer
Herefordshire-based installer Shane Howells Ltd has unveiled a new showroom in the picturesque town of Ledbury. Supported with a range of samples supplied by fabricator, The Glazerite UK Group Ltd, the business, run by namesake Shane Howells and his wife Clare, has relocated to larger premises next door to their original site, which meant they were able to create a showroom six times the size of the original. The new showroom has given Shane and his 11-strong team the opportunity to showcase a huge range of products to his customers, including windows and doors from the likes of VEKA, DoorCo, The Residence Collection, Solidor and Guardian Warm Roof. “We’ve been able to put together a fantastic space to show off the range of products we can install. Thanks to Glazerite, who supplied the samples, the showroom includes composite doors, R9 windows and our range of VEKA products. We’ve worked with Glazerite for a number of years and they’ve always been supportive of us as a business, helping us with a range of services such as marketing and social media support.” Shane adds: “Having a much larger showroom makes a huge difference as it gives prospective customers the opportunity to see and feel the products, rather than rely on brochures or the limited range samples I could take on sales visits. It also makes us come across as more professional and generates trust amongst our customer base, as they can actually see the product they’re about to buy. “I can honestly say the vast majority of customers don’t leave the showroom without leaving a deposit for an installation, it’s that effective!” Giovanni Sangiovanni, Sales Manager for Glazerite, adds: “Supporting our installers is very important to Glazerite, and we’re delighted to have been able to help Shane with his showroom. The finished result is very impressive and will give customers the chance to see everything Shane and his team can offer.” Shane Howells Ltd has been in business for over 20 years and carries out installations for customers across Herefordshire, Worcestershire and Gloucestershire. They are holding an open day at the showroom, on Bye Street, Ledbury, on Saturday 11th May 2019, in conjunction with a coffee morning fundraising event for MacMillan Cancer Support.
  |   Tags: installer support
Glazerite's attendance scheme pays off
Glazerite's attendance scheme pays off
An employee attendance scheme run by The Glazerite UK Group Ltd is paying dividends for both staff and the business. Launched in 2016, the scheme is open to every Glazerite employee, including new starters, as part of the group’s wider package of employee benefits. Aimed at improving attendance by giving staff the opportunity to earn rewards, the scheme has been well received by workers across the fabricator’s four sites. It has already made its mark on attendance figures, with an overall improvement of 52 per cent for the period 2016-2018. Sue Wellings, Group HR Manager, explains: “We’ve structured it so it’s a realistic and achievable scheme for everyone. It works by awarding a bonus to those with full attendance over a four-month period. Employees who manage a full year’s attendance are given a Silver certificate and, as an extra incentive, an additional day’s holiday for the following holiday year. For two years’ full attendance, a Gold award is given and for three years’ full attendance, employees are recognised with a Platinum award certificate and a further gift from the company, in the form of a Red Letter Day experience. “Managing staff attendance and absenteeism is a key objective for every HR department as it has such an impact on staff morale and company success. For Glazerite, having an engaged team also impacts our wide installer base, as it means we can continue to fabricate quality products, make on time deliveries, and ensure consistent and excellent customer service.” In 2018, 85 employees - around one third of the total Glazerite workforce - achieved full attendance for the year. Of those, 33 had had full attendance for three years in a row; over half of whom were employees working in roles across the shop floor and the vehicle fleet. Rich Day, Transport Manager at Glazerite’s Wellingborough site, was recently awarded a Platinum certificate in recognition of three years’ full attendance. He says: “It’s a great feeling to be rewarded with a bonus every few months and it was a real surprise to receive the Red Letter Day voucher. I’m hoping to use mine on a trip to London so I can take my daughter to see a show.” He adds: “I’ve not had a day off sick in my 10 years here but this scheme is a great motivator for me and my colleagues.” Jason Thompson, Glazerite’s Group Managing Director says: “The scheme has boosted morale, and our attendance figures have improved significantly as a result. Recruiting in the industry has its difficulties, so we’re always looking at ways to enhance the package we offer our employees and to attract the right calibre of staff.”
  |   Tags: Glazerite
Leading fabricator Glazerite highlights importance of apprenticeships
Leading fabricator Glazerite highlights importance of apprenticeships
In recognition of this year’s National Apprenticeship Week, which runs from 4th to 8th March 2019, The Glazerite UK Group Ltd has turned the spotlight on two of its own team; an up and coming apprentice, and an employee who was a trainee when the original scheme was launched 25 years ago. National Apprenticeship Week is designed to show what a positive impact apprenticeships can have on those individuals undertaking it, as well as their employers and the wider economy. Jason Thompson, Group Managing Director of Glazerite, says: “By sharing the stories of our own apprentices, we hope we can raise awareness of the importance of the scheme, especially among those young adults who may be about to leave education and are looking for a route into work.” Laura Rorke is one such Glazerite apprentice who is using the scheme as a springboard for her career. Having completed a Sociology degree, Laura joined the fabricator in 2017 as a Human Resources apprentice carrying out the customer services NVQ Level 2. Two years on, she’s studying for a professional HR qualification through the Chartered Institute of Personnel Development (CIPD). Laura says: “Being taken on as an apprentice by Glazerite meant I was able to gain valuable insight from working in an office environment. I found it a brilliant way to get me settled into my career, continuing my studies while being supported and guided by my manager. I’ve been lucky enough to work within the HR department which I love as I enjoy helping people and get real job satisfaction from my work. “The great thing about the current apprenticeship scheme is that I’m able to study for a Level 5 professional qualification - the equivalent of a degree - and work on the job at the same time, something I wouldn’t be able to do if I’d done a masters in HR at University. “Working for an SME means the range of work I am involved in is also far broader than it may be at a larger corporate, where they tend to specialise on specific areas. Though it’s early days with my CIPD and it will take a great deal of commitment, the support from my manager has already been invaluable. I am really excited about building my knowledge and being able to apply it here at Glazerite, dealing with more sensitive situations and providing others with support.” In addition to Laura, Glazerite has a number of current and former apprentices among its 270-strong workforce, including Group Marketing Manager, Michelle Wright. Michelle was part of the first intake of the original apprenticeship scheme in 1994 and says that though the way the current scheme is delivered is a world away from her own apprenticeship, the fundamentals are still the same. She explains: “When I was leaving school, modern apprenticeships were just being introduced. I knew I didn’t want to go to university and the appeal of earning and learning while gaining some real and relevant experience was a real draw. “My first apprentice role was in an electrical components company in a team of only 20 people, which gave me the perfect foundation on which to build my subsequent career. As part of my apprenticeship, I completed NVQ Level 2 and 3 in Business Administration and Level 4 in Customer Services, alongside typing qualifications – we used typewriters in those days! “One of the most important things my apprenticeship gave me was an appetite for lifelong learning. I’ve since gone on to complete qualifications from the Chartered Institute of Marketing and an HND in Graphic Design, and have worked in B2B marketing communications roles in both global corporates and SMEs. I can truly say that it was my apprenticeship which gave me the foundation for the career I’m in today.” Michelle admits the current crop of apprentices makes her feel ‘really old’, especially the way their course learning is delivered. She explains: “When I started out in the world of work we were using floppy discs and were heavily reliant on faxes. The only mobile phones you saw were the bricks carried around by the sales team and I was sent on weekly day-release to the local college. “The internet and business emails were in their infancy, and yet today’s apprentices like Laura makes use of an online portal to study, with a few face-to-face workshops throughout the year. It’s definitely light years ahead and makes the delivery of assignments much easier. The fact you can complete a professional qualification from a recognised body like the CIPD as part of an apprenticeship really takes the scheme to another level. The core values, on-the-job learning and what you get out of an apprenticeship are still the same however; it’s a valuable and effective way to start your working life.” Jason adds: “Seeing our apprentices develop is really rewarding. People like Laura and Michelle are real assets for us and for our installers, as they are able to not only provide us with marketing and HR advice and services, but extend those to our installer base who need the help too. We are always on the lookout for hardworking, proactive and diligent people who are passionate about what they do and we’re delighted to be able to offer apprenticeships across our sites in a variety of functions.” For more information on careers with Glazerite, visit www.glazeritewindows.co.uk/trade/company/job-opportunities
  |   Tags: Glazerite
Glazerite strengthens senior management team
Glazerite strengthens senior management team
The Glazerite UK Group Ltd has strengthened its senior management team with three new appointments and an internal promotion. The operations and technical-focused positions will allow the fabricator to further improve service levels across its three largest sites. Mark Towers joined Glazerite on 7th January 2019 as Bolton-based North West Division General Manager/ Director Designate. With over 25 years’ industry experience, Mark has worked to improve the output of a number of manufacturing operations, ranging from composite doors to glazing, and has also held senior positions at ODL Europe Limited, HansenGlass Processing, and HM Doors. Mark says: “It’s an exciting time to join Glazerite. I’m very much looking forward to working with the team at the Bolton site going forward, with an initial focus to continue improving standards at the site and carry out the investment and extension programme planned for this year.” Taking up the position of Group Operations Manager is Andrew Worroll, who will report directly into Group Operations Director, Ian Lloyd. He has over 20 years’ experience in operations, production and supply chain, and will focus mainly on Glazerite’s Wellingborough sites, in order to free up more of Ian’s time to focus on the Group Operations strategy. In December 2018, Glazerite also welcomed Mitchell Gooch, who took on the role of Group Technical and Processing Support Manager at the fabricator’s Peterborough site. Mitchell, who has previously worked in technical roles at SGM Windows Manufacturing Ltd, won the prestigious Apprentice of the Year G12 award while at Pioneer Trading Company Ltd. In addition to these key appointments, which form part of Glazerite’s strategy to better serve its growing base of installers, the fabricator has also announced that Chris Price is joining the board of Directors as Group Procurement Director. Chris will focus on further improving the product development programme and procurement process across the group going forward. Jason Thompson, Glazerite Director, says: “2018 was a challenging year for us and the industry as a whole. Despite this, we’ve increased our products and services portfolio, and strengthened our sales and marketing team with specialist expertise in areas like digital marketing. We have been stretched in some areas, which highlighted the need to further strengthen our senior management team. Now, with Mark, Andrew and Mitchell in place, we’re in the best possible position to go forward and achieve our plans for growth in 2019 and beyond. Combined with recent and planned future investment, we’re well-placed to serve our growing installer base and help them to become best-in-class.” (Above image from left to right, Andrew Worroll, Mitchell Gooch, Mark Towers)
  |   Tags: Glazerite
A formidable force... all the style, security and longevity you need for your door installations
A formidable force... all the style, security and longevity you need for your door installations
Decisions on the entrance to a home are sometimes the most thought through by your customers. We've got a real sweetener to help you now as the fully suited range of Sweet hardware can complete your door installations perfectly. As standard, our Solidors are already supplied with Ultion, but the power of these great brands and products bring you a formidable door guaranteed to give you the edge. Solidor... one of the most durable doors on the market With a solid timber core and unique reinforced frame, Solidor is one of the most secure on the market. Couple that with a Secured by Design locking system and Ultion Cylinder and your customer's property will be as safe as can be. Hardware that will stand the test of time... Sweet carries multiple coatings of copper and nickel, ensuring it always looks great, even after being hammered with salt water for over 8000 hours. That's an incredible 30x more times than required for the flagship EN 1906:2012 corrosion standard. With Ultion fitted as standard security is a given... Your customers have complete peace of mind with the Ultion 3 star sold secure diamond cylinder fitted to their door, their belongings and loved ones are safe.
  |   Tags: Solidor, Ultion
Glazerite sister company claims a G-award
Glazerite sister company claims a G-award
The Glazerite UK Group Ltd has applauded fellow fabricators, AluFoldDirect, for their win at this year’s G18 Awards. The aluminium bi-folding doors and windows manufacturer won the Fabricator of the Year award, while Glazerite and fellow Wellingborough-based fabricator, Emplas, were runners up at the event, which took place on Friday 30th November at the Hilton Park Lane, London. Glazerite Managing Director, Jason Thompson, says “Winning the award ourselves in 2017 has been a great morale boost for our employees, and for our profile in the industry.  Although there was no award for us this year, we were thrilled for our sister company, Double R, who claimed the award in the Glass Company category and for our installer, The Window Company (Contracts), who succeeded as Installer of the Year.   “We had a fantastic night and would like to say thank you to the organisers. It’s always a great atmosphere and a good opportunity to catch up with old and new faces from across the industry.” Glazerite cemented their 2017 win with some further extensions to their already comprehensive portfolio, including new styles and colours across their composite doors and the addition of Residence 7 as a third option to their Flush Sash range. The next 12 months will see a major investment plan for Glazerite across its sites, including plant, machinery and factory expansion, in order to further support the growth of its ambitious business plans.
  |   Tags: Events
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