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The Oracle Issue 6 - February 2015Delivering the latest news and information from Network VEKA

 



Welcome to the latest edition of the Network VEKA Oracle! 

Here at Network VEKA HQ, we're busy gearing up for one of our best AGMs yet!
We've listened to feedback from other events and put together an afternoon that we think will be extremely beneficial and informative... without being boring!!

The Awards Evening is proving as popular as ever, so you'll have to act fast if you still want to secure a place. There's plenty to announce and there's even a new award for this year. Email your booking form to rjohnson@networkveka.com

As always, we'd welcome your input and any stories or photos you'd like us to showcase in the next Network VEKA Oracle: just email rclegg@veka.com with a few words and a picture.

If you would like to add your staff to the email distribution list, please email networkveka@networkveka.com.

Many thanks,

John Ogilvie and the Network VEKA team



Have you seen the new website?


Take a look at www.networkveka.co.uk to see the valuable new resource that we've created in partnership with our award-winning Design Agency.

With all the product and guarantee information that homeowners could possibly need, there's also the option for them to activate their guarantee easily and efficiently online.

We'd love to know what you think. Let us know via rclegg@veka.com



Visit the Network VEKA Business Centre

From 12 noon at this year's AGM on Saturday 21st March, attendees will be able to visit exhibitors at the day's 'Business Centre' and talk to suppliers, surveyors, finance and marketing specialists, affiliate companies, training partners and more.
We want to help you grow your business even more.
Our figures show that, last year, Network VEKA member companies grew at 2.5 times the rate of the rest of the industry.
Speak to our specialists on the stands to see if you could get even more from your membership.



Look out for the Network VEKA Academy 

We'll be unveiling our exciting new training offering at the Network VEKA AGM! A new way for learners to gain relevant, valuable qualifications perfectly suited to working for a Network VEKA company.




Disco the night away!

The Gala Dinner and Awards Evening will kick off at 6pm with a champagne reception. Our visitors - wearing their best black-tie attire - will be welcomed once again, by Brand Ambassador Steve Davis and have the opportunity for celebration photos with the Six-Times World Snooker Champion.

The results of all the regional awards are very, very close - so there might even be some surprises on the night!
After the awards, we'll be treated to a delicious meal and then the evening will kick off with a fantastic 70s band and disco. There'll be optional fancy dress items available from 10pm and it's a great opportunity for hard-working member companies to really let their hair down!
If you haven't sent your booking form back yet, you'll have to act fast to secure your place!



Fitter of the Year

Our new (and hotly contested) award for this year is 'Fitter of the Year' with member companies having nominated their installation teams to go up against the best of the best, to be in with a chance of claiming the trophy.

The nominees had to answer an in-depth questionnaire before Austin Greene visited and observed them all on site. We've taken customer satisfaction questionnaire results into account and we will soon be announcing the shortlist of just three! These Fitters will have to complete a final test on the day of the AGM.



We're obviously doing something right...

Did you know that the end of 2014 saw members' cumulative weekly sales top £1m and registrations reach an eight-year high?
It's no wonder that our membership renewals stand at 99.2%!

Stats like these affirm that the package we've honed over the past 19 years really delivers.
Member sales totalled almost £65m in 2014.



Mutual benefits

One of the greatest benefits of being a member of Network VEKA, is the 'chain of quality' that customers are guaranteed. Network VEKA Installers must use Network VEKA Fabricators who, in turn, must use VEKA systems.

Long-standing Network VEKA fabricator Glazerite has helped South Essex Windows win a lucrative social housing contract with VEKA's Fully Reversibles. Read the full story here.



The early bird catches the WER 

We're delighted to be able to tell you about another industry first from The VEKA UK Group, and one that, as a Network VEKA member, you can use free of charge.

This is a new U Value / WER calculator, the only one in the industry to be notified by the BSI and certified by the BFRC.

The U-Value calculations should be of interest - particularly if you buy in frames and glass from different suppliers. This will ensure that you are compliant for Network VEKA and competent person scheme inspections.

When it comes to window energy ratings you need to be aware that new rules came into effect in September 2014. These rules cover the simulation of spacer bars in WER calculations and, in changing them, the BFRC effectively made results from all existing Simplified Energy Label (SEL) calculators invalid and consequently unlawful.

It is the only calculator that, observing September 2014’s changes in BFRC rules, generates valid and therefore legal SELs, DSELs for doors and notified U-Values for CE Marking.

The potential repercussions of using outdated calculators are serious. Many people are burying their heads in the sand, but CE Marking is a legal requirement for windows and doors and making false declarations about U-Values may lead to prosecution for fraud! It is estimated that currently, less than 40% of the industry are fully covered by every aspect of CE Marking.

While the calculator can help you remain legal as far as U-Values, CE marking and Assure auditing is concerned, it can also calculate window energy ratings (the clue is in the name!)

However, the BFRC has found that some energy rating users have not been charged for their SEL licences over the last couple of years. This has resulted in the BFRC asking that we make sure all appropriate fees have been paid before the energy rating warning is removed from the Calculator.

So if you promote window energy ratings to consumers and use ratings for compliance you will need to be registered with, and pay BFRC fees:

Through Network VEKA these fees (excluding vat) are:

Fabricators: £840 for 3+ window energy licences (saving £1160 over what you would be charged if you go direct to BFRC for 7+ licences). The same fees apply if you want to do door ratings.

Installers (Approved Retailers): £200 for unlimited window energy licences (saving £150 on the fees for non Fensa companies, and another £200 if you want a calculator for door energy ratings.

Another advantage for Network VEKA installers is that if you elect for Network VEKA to do your audit then BFRC annual audit fees of £400 per year are reduced to £200.

The calculator, bespoke for each installer, is ready for manual release, with an online version to follow. It only lists the systems you buy and parts that are compatible with them, ensuring you can’t generate a ‘wrong’ result. And, besides saving you money on window audits and notification, experimenting with combinations of cost-effective components could even show you a cheaper route to that all-important ‘A’-rating!

All you need to do to receive your FREE bespoke calculator is contact the Network VEKA office or, if you want the version for window and door energy ratings then request a BFRC application form from us.



Heavers of Bridport fits free entrancing entrance

During the Melplash and Dorchester Shows, Heavers of Bridport offered a free prize draw for a new door, with the guarantee that names and addresses would not be used for marketing purposes.

More than 500 people entered and the winning ticket was drawn by Steve Davis.

The lucky winners were Mr and Mrs Norris of Dorchester.
A delighted Mr Norris said “when we got the phone call telling us we had won Heavers' free draw, we were over the moon. A really lovely surprise for us to receive on the return from our holiday.”

Pictured: Director Luke Heaver handing Mr & Mrs Norris the keys to their new front door.

 



We're here to help with changes in consumer finance regulations

Network VEKA has proactively addressed changes in the regulation of consumer finance, helping member companies to continue winning the larger contracts typically associated with such funding.

Consumer finance is regulated by the Financial Conduct Authority (FCA), formerly the Financial Services Authority (FSA). Since the FCA assumed responsibility for consumer finance in April 2014, the regulatory regime for companies wanting to promote consumer finance has become more challenging - the process involved in applying for consumer credit licences being a case in point.

We've found that the FCA's regulatory changes make greater demands of companies that wish to offer consumer finance - so much so that many businesses have been dissuaded from doing so.

Knowing that the ability to offer consumer finance often allows companies to command orders of greater value – homeowners opting to re-glaze their whole house rather than, say, just the front or back, for example – we recognised the need to put mechanisms in place that would preclude our members from missing those opportunities.

Network VEKA now offers two different types of support, depending on whether member companies are interested in actively offering consumer finance:

Besides the offer of assistance with applying for consumer credit licences, members could instead opt to add a Network VEKA banner to their website, directing homeowners to finance providers who can potentially offer personal loans for home improvement expenses. There would be no cost and no hassle for the member company with this option.

Customers benefit from very competitive rates compared to other sources of finance, making this a mutually advantageous offering for both them and our member companies.



Guarantee activation goes online!

We're proud to have utilised the new Network VEKA website to offer the option for homeowners to activate their insurance-backed guarantee online.

The ten-year cover, which represents one of the industry's most fail-safe packages of customer support, is instated as soon as homeowners have submitted a completed feedback form evaluating the standard of work and service they received.

Previously administered solely in hard copy by post, homeowners now also have the option to submit their feedback online, saving time and postage costs and providing instant reassurance that the process is complete.



Make sure you're in with a sporting chance!

We emailed all our members recently with details of a number of sporting events including snooker, darts, boxing, ping-pong and Fishomania! These are events that - through our association with Steve Davis and Matchroom - we may be able to secure tickets.

Make sure to let us know if you would be interested as these are of limited availability and will be allocated on a first come first served basis.

Email rjohnson@networkveka.com confirming the event(s) along with the numbers of tickets you would like and we'll check if these are available.



Turning over a new leaf

Don't forget to order your NEW Network VEKA marketing literature, now available in smaller quantities. http://www.networkveka.co.uk/turning-new-leaf-network-veka-2015/



A little bird said...

Stay social with Network VEKA by following us on Twitter @Network_VEKA or 'liking' our Facebook page: www.facebook.com/NetworkVEKALtd 

Don't forget! If you have anything to include in The Oracle next time, email rclegg@veka.com



Network VEKA contact telephone and email

John Ogilvie

07802 550288

jogilvie@networkveka.com

Dave Hartley

07702 551265

dhartley@networkveka.com

Karen Lund

07801 640625

klund@networkveka.com

Austin Greene

07500 794407

agreene@veka.com

Susan Lunney

01282 473177

susanlunney@networkveka.com

Amanda Bentley

01282 473179

abentley@networkveka.com

Rukshana Johnson

01282 473176

rjohnson@networkveka.com

Maxine Taylor

01282 473173

mtaylor@networkveka.com


networkveka@networkveka.com
Main Number: 01282 473170
Fax Number: 01282 473175

 

 

Recent News

17 years of experience helps Glazerite scoop G17 fabricator award
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  |   Tags: Glazerite
Glazerite grows again with dedicated 'Specials' factory
The Glazerite UK Group has completed the latest phase of its ambitious expansion programme with a major step-up to a 30,000 sq ft Special Products plant, with plans already underway for the next phase. The company's aclaimed Vertical Sliders, Residence Collection products and the VEKA Imagine bi-fold, patio and flush doors will all be made in the purpose-equipped factory by a specially-trained fabrication team with its own dedicated management and Quality Control systems.  The new unit, close to Glazerite's Wellingborough HQ, is more than twice the size off its original Specials factory opened in 2014 and gives further capacity for the group's ever-growing range of niche, premium and specialist windows and doors.  "These are all specialist products," said Group Director Jason Thompson, "So they deserve specialist attention, both in the technology of the manufacturing processes and in the skills of the people involved at all levels. The fact that we have outgrown the original Specials factory in less than three years shows how not only the range but also the volume of demand for these products has grown in that short time. By adding this very spacious new factory, we are not only showing our commitment to the future growth of these products but also adding ample capacity to give the same attention to whatever future trensds have yet to emerge." The launch of the new unit also gives Glazerite a fourth specific production centre, along with Halo fabrication at Glazerite East, the former City Beads factory in Peterborough acquired by the Group last year, and its mainsteam VEKA production at Wellingborough and Bolton. Jason explained the philosophy behind the move:  "We offer one of the most comprehensive product ranges available anywhere but our customers deserve more than just a Jack-of-all-trades. On the other hand, some specialist fabricators have a very limited product offering. Now, with the three seperate centres, each with its own dedicated skills and production lines, we can offer three distinct centres of expertise all from a single buying point." The second phase of development at the Wellingborough site, which will include a showroom and training facility as well as a trade counter to serve its local customer base, is due to be completed early in 2018. The Glazerite UK Group is VEKA's largest trade fabricator in the UK and a long-standing Network VEKA member. It offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England.
  |   Tags: Glazerite
PVC-U and Aluminium work together for special school colour-coding
When the specification for a new-build special school called for a colour coding of windows with unusual bespoke reveals and cills, the solution came in a combination of PVC-U windows set in made-to-order aluminium surrounds. Birkenhead-based K2 Aluminium Systems Ltd, despite its name, is also an established PVC-U installer, so was ideally placed to come up with the solution based on pressed aluminium cills and exterior reveals around VEKA frames from the Glazerite UK Group. Palmerston School, Liverpool, is a special school for pupils aged 11 to 19 with multiple learning difficulties, and is now housed in the new-built premises replacing an original building nearby. The windows are colour coded in red, blue, yellow and green to help pupils to navigate around the school and to identify different areas. The work, for main contractor Kier Construction, entailed 55 windows, each with four top-openers, in RAL 7012 Basalt Grey foil of white. The aluminium elements were pressed and powder coated to order for K2 and also included an upright panel between each frame and cill to allow additional ventilation space beneath the lower openers. Also in the contract were five glazed doors fabricated in Schueco aluminium. The bespoke elements required careful planning and drawing, as K2 commercial manager Liam Bird explained: “It was quite an unusual specification but one where our background in both PVC-U and aluminium paid dividends. Working with Glazerite on the PVC-U fabrication and with our own experience of aluminium, we were able to complete the work to specification and without problems and the result speaks for itself.” The Glazerite UK Group is VEKA’s largest trade fabricator in the UK and a long-standing member of the Independent Network and its predecessor Network VEKA. It offers a fully nationwide service based on manufacturing units in Northants, Peterborough and Greater Manchester as well as its South West distribution hub in Bristol serving South Wales and The West of England.
  |   Tags: Windows, VEKA, Commercial

Check out the latest news from Glazerite regarding installations, products and the latest news  
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The Glazerite UK Group Ltd manufacture and supply uPVC Windows, Doors and Conservatories to trade customers from sites in the Midlands, Northwest, East and Southwest.

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