Customer Care Advisor - Wellingborough
Date posted: 5/11/25
We are seeking a confident, customer-focused individual to join our team as a key point of contact for our clients. In this role, you will be responsible for delivering exceptional customer service by handling incoming calls, greeting visitors, and providing day-to-day support across a wide range of enquiries, from product information and quotations to orders, returns, and after-sales care.
You will play an important part in building strong customer relationships, ensuring issues are resolved efficiently, and maintaining accurate records through our in-house systems. This position is ideal for someone who is organised, adaptable, and enthusiastic about learning, with the ability to thrive in a busy environment and communicate effectively with a variety of personalities.
Salary: Competitive
Key Responsibilities
- Answering telephone calls and greeting customers.
- Building customer relations and rapport.
- Providing customer support by assisting customers with any queries/issues they have on a daily basis. This includes inquiries about products, orders, returns, complaints and deliveries.
- Assisting with all aspects of the order process; from the quotation to the after sales.
- Logging and following up non-conformance.
- Using in-house computer software systems.
- Other duties the Company may reasonably require.
Person Specification
- A good attention to detail.
- A confident telephone manner.
- Strong customer service skills.
- A keenness to learn about the products.
- A confident and outgoing personality.
- Strong IT skills.
- The ability to deal with different personalities.
- The ability to work in a busy environment and be able to prioritise their workload.
- Strong organisation skills.
- The ability to be flexible due to the variation in responsibilities the job role requires.
Working Hours & Pay
- Monday to Friday.
- Full time, Permanent Position
- 37.5 hours a week
- 08:30 – 17:00
- Salary: Competitive
Ready to take the next step?
We’re always on the lookout for hardworking, motivated individuals to join our team. Whether you’re looking to start your career or take on a new challenge – Glazerite could be the perfect fit. Explore our opportunities and take your next step with us today.
Benefits that support you - on and off the job
Our people matter, which is why we offer a range of benefits designed to help you feel valued, supported, and ready to succeed.
Generous Holiday Allowance
Enjoy 22 days of holiday each year (plus all bank holidays) with your allowance increasing the longer you stay with us. We value rest and know that time off is essential to recharge.
Healthcare Cash Plan
Stay on top of your health with our healthcare cash plan. You’ll get money back on everyday medical expenses like dental check ups, eye tests and glasses, physio and more.
Training & Career Development
Take advantage of ongoing training, courses and personal development opportunities tailored to help build your career and help you achieve your goals.
Pension Plan
Secure your future with our competitive pension scheme, helping you build a strong foundation for the years ahead.
Subsidised Gym Memberships
Your wellbeing matters. We offer subsidised gym memberships at selected local clubs to help you stay active, healthy and energised.
Company Events
We work hard, and we celebrate our successes together. From our annual golf event to customer days and team socials, there are plenty of opportunities to connect and have fun.
