Senior Customer Care Support - Wellingborough
Date posted: 11/09/25
Do you understand that exceptional customer service is built on empathy, professionalism and consistency. Do you thrive under pressure, remain calm in challenging situations and are motivated to lead by example, if so then we are looking for!
We are currently looking for Senior Customer Care Support to support our team based in Wellingborough.
Key Responsibilities
- To assist and help cover Customer Care Manager when needed.
- Answering telephone calls and greeting customers.
- Building customer relations and rapport.
- Providing customer support by assisting customers with any queries/issues they have on a daily basis. This includes inquiries about products, orders, returns, complaints and deliveries.
- Assisting with all aspects of the order process; from the quotation to the after sales.
- Logging and following up non-conformance.
- Using in-house computer software systems.
- Other duties the Company may require.
Person Specification
- Confidence in handling escalations and complex customer queries.
- Intermediate Microsoft Excel and Word skills (numerical ability necessary)
- Excellent interpersonal and communication skills, with the ability to influence.
- Organised and proactive and be able to prioritise their workload.
- Being able to understand and learn new processes and systems fast, this is a busy role.
- Great attention to detail.
- Must have a confidence telephone manner.
- Ability to learn about the products.
- Being able to deal with different personalities and work as a team.
- The ability to be flexible due to the variation in responsibilities the job role requires.
Working Hours & Pay
- Monday to Friday
- Working hours – 8:30 – 17:00 (37 hours per week)
- Full time, Permanent role
- Salary – Competitive depending on experience
Ready to take the next step?
We’re always on the lookout for hardworking, motivated individuals to join our team. Whether you’re looking to start your career or take on a new challenge – Glazerite could be the perfect fit. Explore our opportunities and take your next step with us today.
Benefits that support you - on and off the job
Our people matter, which is why we offer a range of benefits designed to help you feel valued, supported, and ready to succeed.
Generous Holiday Allowance
Enjoy 22 days of holiday each year (plus all bank holidays) with your allowance increasing the longer you stay with us. We value rest and know that time off is essential to recharge.
Healthcare Cash Plan
Stay on top of your health with our healthcare cash plan. You’ll get money back on everyday medical expenses like dental check ups, eye tests and glasses, physio and more.
Training & Career Development
Take advantage of ongoing training, courses and personal development opportunities tailored to help build your career and help you achieve your goals.
Pension Plan
Secure your future with our competitive pension scheme, helping you build a strong foundation for the years ahead.
Subsidised Gym Memberships
Your wellbeing matters. We offer subsidised gym memberships at selected local clubs to help you stay active, healthy and energised.
Company Events
We work hard, and we celebrate our successes together. From our annual golf event to customer days and team socials, there are plenty of opportunities to connect and have fun.
