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Covid-19: Glazerite publishes guide to support installer partners returning to work after 'lockdown'
Covid-19: Glazerite publishes guide to support installer partners returning to work after 'lockdown'
Trade fabricator the Glazerite UK Group has launched a guidance brochure and online hub to help home improvement companies operate in the ‘new normal’. The unprecedented nature of the Covid-19 pandemic has meant uncertainty for many businesses, and in particular those who work in customer’s homes. Now Glazerite has pulled together all the available official guidelines, resources and reference points into an online and printed ‘toolbox’ format. It details risk assessments and other policies and procedures in line with Government guidance, as well as links through to the different types of business and financial support currently available. The site at Homeimprovementshub.co.uk also includes pointers on marketing in the current climate, and contact details of helpful organisations for those who could be struggling with their mental health. Michelle Wright, Glazerite’s Group Marketing Manager, explains: “Adapting to a new way of working can be challenging, and navigating through the guidance can be potentially confusing. We wanted to pull together all of the current guidelines and resources into one place for our installer partners to help them find what they need to know quickly and easily.” Glazerite offers its customers a comprehensive product portfolio, and also a raft of other services, including marketing support. Michelle says: “In the current climate, digital marketing is more important than ever, so we’re encouraging customers to update their websites and make best use of social media channels; sharing what they’re doing as a business around the new working practices. “Our toolbox contains some ideas on key marketing priorities in the current climate, and includes links to our retail suite of brochures. Websites should be a priority for all businesses, which is something we already offer to our installer partners. We’re also encouraging video call platforms for the sales journey so they can still talk to their own customers. Our sales presenter tool can be branded with specific content from the installer and will give them a visual and virtual way to help walk homeowners through the products and offering available.” Jason Thompson, Glazerite’s Group Managing Director, adds: “The last few months have tested most businesses to their limits and we are keen to see the industry return to a degree of normality as quickly as possible. The content of the guide is broad and we’ve tried to cover all of the key areas that will be affecting companies. Any feedback with further areas or content to include would be greatly appreciated to keep it relevant and informative for all users.”
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Be aware: Covid 19 spoofing warning
Be aware: Covid 19 spoofing warning
Our IT partner have made us aware of a number of COVID-19 related scams which we would like to share, please keep your wits about you as they try to use this awful situation for their gain.  Many of these are email-based phishing scams and are designed to lure an individual into a false sense of security by imitating well-known organisations and news sources.  Some of the more common phishing scams that have been seen are: Phishing scam impersonating the World Health Organisation:   Health advice emails (containing links to malware-infected documents): Workplace policy emails (containing malicious links): Phishing emails do not seem to be the only kind of scams doing the rounds at the moment, we have heard of numerous fake websites purporting to sell everything from laptops and software all the way through to PPE such as facemasks, gloves and hand sanitiser. Government websites are also being spoofed in order for cybercriminals to try and obtain business and personal information from those who are simply looking for help: Notice the extremely false web address. As well as the above there has been a large rise in SMS messaging scams, which similar to the phishing emails are trying to catch individuals with their guard down when they are most vulnerable… Tips for recognizing and avoiding phishing emails: In many cases your spam and content filters will block any malicious emails and websites, however, despite the fact many of us are working from the comforts of our own homes it is as always, vitally important not to let our guards down and be as vigilant as we usually are when working from the office. Here are some ways to recognize and avoid coronavirus-themed scams: •    Beware of online requests for personal information. A coronavirus-themed email that seeks personal information like your login information is a phishing scam. Legitimate government agencies won’t ask for that information. Never respond to the email with your personal data. •    Check the email address or link. You can inspect a link by hovering your cursor over the URL to see where it leads. Sometimes, it’s obvious the web address is not legitimate. But keep in mind phishers can create links that closely resemble legitimate addresses. Delete the email. •    Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation, and grammar errors, it’s likely a sign you’ve received a phishing email. Delete it. •    Look for generic greetings. Phishing emails are unlikely to use your name. Greetings like “Dear sir or madam” signal an email is not legitimate. •    Avoid emails that insist you act now. Phishing emails often try to create a sense of urgency or demand immediate action. The goal is to get you to click on a link and provide personal information — right now. Instead, delete the message.
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Engaging with customers during the pandemic
Engaging with customers during the pandemic
We are not manufacturing at present, but we still have a core team available to help and support you where needed.   With homeowners spending so much time indoors many are thinking about their next home improvement projects.    Whilst you can't visit them and do a physical survey, there is no reason why they can't send you pictures and sizes of their windows and doors to give them a guide on pricing for the works they need. Keep the flow of communication going with your customers, just a few simple steps: 1. Engage with your audiences on social - This is a perfect time to remind your customers what you offer and the improvements they can make to their home.  We will be sending Glazerite installers' social assets to use in the next few days. 2. Send homeowner general info  - A link to your website and any relevant brochures for the products they are interested in.  Our retail brochures are a good starting point. DOWNLOAD NOW. If you don't have a website point them to our homeowner site for now and drop us a note to [email protected] - we'll send any enquiries/queries through to you.  But talk to us about creating your own branded website going forward. 3. Collect the info you need - Ask the homeowner to take pictures and send sizes to you, describing any requirements in the products.   4.  Quote for the work  - You can either use your online ordering system (Sat16) or our order processing team [email protected], as usual, to quote for any works. 5.  Send the quote - Once finalised send the quote to the customer with any relevant paperwork.  Don't forget to remind them this is an approximate quote and will be subject to a full survey once things are back to normal.  But it gives them an idea of the cost in the meantime.          Once we are back to some normality if the customer would like to take the quote further, you can arrange a full survey and final quotation.  
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Long Service Employees recognised at Glazerite 20th anniversary bash
Long Service Employees recognised at Glazerite 20th anniversary bash
This year we are delighted to be celebrating 20 years since the Glazerite Group was founded by Group Chairman John Hewitt and Managing Director, Jason Thompson. Fast forward to today and Glazerite now employ over 270 members of staff, who each strive to help make us the 'best in class' supplier for our installer partners.  On 29th February we organised an event for all staff and their partners to join us in honoring reaching this impressive milestone, which couldn't have been achieved without the hard work and dedication of our employees.  Our 20th Anniversary party was held at Sywell Aerodrome in the popular 20's style venue, just 10 minutes up the road from our Head Office in Wellingborough. The evening was enjoyed by all who attended, with the night consisting of a live band, casino, caricaturist and even a Krispy Kreme tower!  As a token of our appreciation for dedicated employees, we commemorated anybody that has been with Glazerite 15 years of longer, with an award presented by Directors of the Company. Along with the award, they were also given a £100 red letter day experience and a bottle of champagne to enjoy (many of which didn't make it home and were consumed throughout the night!)  Those presented with Long Service awards were: Stephen Carr - 17 Years Paul Canfield - 15 Years Gary Craddock - 15 Years Melvyn Farr - 19 Years Clive Hampton - 19 Years Lee Mayes - 15 Years Martyn Peck - 15 Years Jim Preston - 15 Years Neil Ransom - 15 Years Lucy Thorneycroft - 15 Years James Westley - 19 Years Marc Wilson - 19 Years Paul Wright - 15 Years As we now look ahead to the rest of 2020, plans to develop areas of the business are continuing, with the completion of our North West division expansion, along with offering a broader nationwide reach thanks to new vehicles added to our delivery fleet.
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Celebrating our 20th year in business
Celebrating our 20th year in business
It’s hard to believe that just two decades ago, WIFI and Google were in their infancy, and we managed to somehow get through the day without smartphones, social media or Netflix. Britney was on the radio, England failed to make it out of the group stages at the Euros, Big Brother arrived on Channel 4, and we’d survived the Millennium Bug. The year 2000 was also the year John Hewitt and Jason Thompson founded Glazerite from a 1000 sq. ft factory in Wellingborough, Northamptonshire. They had just four members of staff and one product – the VEKA Matrix 58mm – and a target of 40 frames per week. VEKA has been with Glazerite since the beginning with the company now growing into one of their largest customers. VEKA MD, Dave Jones, has worked closely with Jason and John from the very start. He believes the relationship between the supplier and fabricator has been built on a ‘mutually successful, open and honest partnership.’ Dave says: “Together, VEKA and Glazerite deliver the best possible products and services, and have continued to do so, even during tough times in the industry. We have always stood and worked together, and we’re both stronger for it.” Today, Glazerite employs over 270 staff who each strive to make us a ‘best-in-class’ supplier for our installer partners. Our product range has evolved into one of the most comprehensive in the industry and from humble beginnings and 40 frames in 2000, we now have a capacity to manufacture in excess of 4000 frames per week. 2020 will also see the full effects of the £1 million investment we poured into the business last year, with improved efficiencies and capacity at our Northwest division thanks to the expansion of our Bolton site, and broader reach thanks to new vehicles in our delivery fleet. So what will 2020 be remembered for? Definitely Brexit, and hopefully a better performance at the Euros. For Glazerite though, we intend to make it the beginning of another two decades of growth, cementing our position as the fabricator of choice and continuing on in our mission to help our installer partners achieve their own business goals. On 29th February, we will be marking our 20 years in business by holding an event at Sywell Aerodrome for all staff members. This will be in recognition of all employees hard work and dedication in helping the business reach this impressive milestone.
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Glazerite rolls out employee mental health awareness programme
Glazerite rolls out employee mental health awareness programme
Leading trade fabricator, the Glazerite UK Group, has begun rolling out Mental Health Awareness sessions as part of a nationwide programme. The sessions will encompass all 270 Glazerite employees, based across each of its five sites, with the aim of increasing people’s awareness and understanding of mental health issues like anxiety and depression. David Beeney, the consultant and mental health counsellor leading the sessions, advises companies on how to reduce the stigma of mental health in the workplace. He says: “With mental health issues in the workplace costing UK employers £26 billion per year, it’s key that companies address how they can help their employees, and provide an open and stigma-free environment. “The Glazerite workshops have been designed to help managers better support their teams, and to encourage employees who might be suffering in silence to speak out and seek help. It’s fantastic that Glazerite wants to engage every employee in the process. Being more aware of their own mental health, and that of others around them, means they can reach out and help a colleague who might be struggling with their own wellbeing.” Matthew Thomas, Managing Director of Glazerite East, who has recently taken part in the three hour, interactive workshop, says: “We’ve had lots of positive feedback from our staff so far on the workshops, and it was pertinent to see how some of my older male colleagues found the session so poignant, which I wasn’t necessarily expecting. I think mental health issues are something people feel they have to mask, particularly at work, so it’s really important Glazerite is looking to address the issue, not only with these sessions but with ongoing planned support, such as access to a confidential helpline.” Glazerite Chairman, John Hewitt, says the programme is being implemented with the aim of creating a culture across the business where people feel they can raise mental health issues and discuss them in a stigma-free environment. He adds: “These sessions are the first step towards achieving a more open culture and supportive environment at Glazerite in which our employees can thrive. It’s also important to us that we work together to raise general awareness of mental health issues, especially given they affect as many as one in four people in the UK at some point in their lives.” For more information on David Beeney’s workshop, visit www.breakingthesilence.co.uk
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20 in 20 - Glazerite sets sights on continued growth
20 in 20 - Glazerite sets sights on continued growth
2020 marks a big milestone for leading trade fabricator, The Glazerite UK Group. As they fast approach their 20th birthday, Group Managing Director Jason Thompson looks back on what Glazerite has achieved so far, and what the fabricator has planned for its anniversary year. We are eagerly anticipating our 20th year in business and looking ahead to what 2020 will bring for Glazerite, our employees, suppliers and our installer partners. It’s been our aim from day one to be a ‘best-in-class supplier’ and we hope we’ve lived up to that so far with the choice of products we supply, the quality of services we deliver and the added value we give our customers to help them succeed in their own markets. Despite a difficult time for the industry, we’ve spent the last 12-18 months consolidating our offering and working on how we can improve the services we provide to our customers. That has manifested itself in a number of ways, from the growth of our product portfolio to the strengthening of our marketing support offering, which we believe is what really differentiates us as a fabricator. We’ve also spent in excess of £1million on our plants, machinery, fleet and people in the last year; an investment which is already yielding impressive results for us and our customers in terms of speed, efficiency, delivery, timing and quality. In 2020, we will further enhance our portfolio with a number of exciting new additions to reflect market trends and consumer demand. In recognition of the continued growth of the Heritage market for example, we will have the option to Timberweld some of our flush sash products, meeting the needs of those customers looking for an even more authentic finish on their installations. To match growing consumer enthusiasm for technology, we’ve also recently welcomed the innovative Ultion Smart to our stable, while the Kubu product from Avantis Hardware will follow this year. The addition of these products, and their associated benefits, give our installers an even more comprehensive range to choose from, and ensures they never have to turn down non-standard jobs because of an inflexible supplier. As reflected by the arrival of such products, as well as an explosion in colour and growing acceptance of uPVC as a genuine competitor for wood, the market has changed so much in 20 years. We aim to continue to be at the forefront of that change, which often means taking a chance on new and innovative products. Adding value to our installers’ own businesses in this way remains key, and is the reason why we offer unrivalled, bespoke marketing support packages that help our customers really stand head and shoulders above their competitors. Whether customers are looking to increase brand awareness or drive specific product sales, our three-strong marketing team works in partnership with them to plan and deliver a digitally-focused or traditional marketing strategy, or a combination of both. Starting with a marketing audit, our team sits down with an installer to work out how we can best support them and which tactics to use - from SEO to leaflet drops – that will not only enable them to take on local competitors, but national installers too. We are always looking for ways to enhance our marketing offering and 2020 will be no different, with the launch of a full suite of retail brochures, a refreshed installer-branded website system and a social media toolkit. Closer to home, we recognise that to deliver great customer service, we need committed, loyal and engaged staff. We work hard to engage our 270 employees in where we are as a business and where we are headed, whether that’s through rewards and recognition programmes, or throwing a great big 20th birthday party as planned in the spring. On a more serious note, 2020 will also see the roll out of a business-wide employee support programme with a specific focus on mental health, an issue which is very close to our hearts. As we enter 2020, we face continued political uncertainty and a variable market. But whatever the year brings, here at Glazerite it’s an opportunity for us to celebrate our success and that of the people who made us who we are today – our employees, suppliers and installer partners – while continuing to build foundations solid enough to take us forwards through the next 20 years.
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A trade from wood to uPVC windows at Helston College
A trade from wood to uPVC windows at Helston College
Glazerite installer Collington & Company has put the finishing touches on a project to transform a draughty school into an energy efficient building. The two week long job at Cornwall-based Helston Community College saw 38 Halo Rustique windows installed. Sourced from Collington & Co’s fabricator, The Glazerite UK Group Ltd, the fully sculptured white windows replaced the deteriorating wooden windows, which were over 40 years old. Having served the area as a family run business for the last 50 years, Collington & Co were contacted directly by the school, and won the job based on their local reputation. Collington Surveyor/Estimator, Lloyd Harris, says: “The most challenging part was making sure that the new windows matched the existing finish. We used astragal bars on the windows to achieve this, sourced from Glazerite, who we selected for this job because of the quality of product and the way they attach the bars to the windows.” The results are not only aesthetically pleasing, but have since benefited both the college and Collington & Co further too. Lloyd explains: “Since the installation, the school’s Maintenance Manager has told us that he’s been able to turn the heating down at the college, thanks to the energy efficient nature of the uPVC windows we installed. “Collington & Co has also since been contacted by a number of local people who have seen the installation and want the same for their homes, with many commenting on how timber-like and in-keeping with the originals the frames are.” Lloyd adds: “We work hard to provide high quality installs using the best products and services sourced from suppliers like Glazerite. This is the first commercial job we have worked with Glazerite on and their knowledge and support in the specification was invaluable throughout.” Giovanni Sangiovanni, Sales Manager for Glazerite, says: “Hopefully this is the first of many commercial projects we will work with Collington & Co on. They have been a great partner to work with, and they take great pride in their work which has been demonstrated by the high quality workmanship on this project. This has resulted in a complete transformation for the college, both in terms of energy efficiency and aesthetics.” Based in Helston, the most southerly town in Great Britain, Collington & Company employs 12 people and specialises mainly in domestic projects. They install windows, doors and conservatories across the south west of Cornwall, stretching from Falmouth and the Lizard Peninsula to Penzance and Land’s End.
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Local Man to Cycle 1000 Miles in Memory of Late Daughter
Local Man to Cycle 1000 Miles in Memory of Late Daughter
John Hewitt, Chairman of Wellingborough-based company, the Glazerite UK Group Ltd, has rallied a 12-strong group of friends and family to take part in a mammoth cycle ride in memory of his late daughter, Kelly. The challenge will see the team - nicknamed Kelly’s Heroes - cycle the arduous 1000-mile route from John O’Groats to Land’s End next summer. John is being joined by a number of friends and family, including his brother Paul, and Isham businessman Glyn Pepper, of Snowdon Homes. John’s daughter Kelly died aged 24 last December following a battle with depression. After her death, John set up a registered charity, We Mind & Kelly Matters, which is geared at raising awareness of mental health and supporting those struggling with it, as well as fundraising for mental health charities like MIND. John explains: “Kelly took her own life having suffered from anxiety and depression in the months leading up to her passing. Prior to that Kelly had always been a happy and cheerful girl and a very much loved daughter, sister and friend. However, her mental health deteriorated very quickly, and her death has left us all completely devasted. “A group of us decided to do something in memory of Kelly so that we could raise as much money as possible for the charity. We also want to raise awareness of Kelly’s story so people can better understand the impact depression and anxiety can have, and hopefully learn from it. Depression is a silent killer, and you never really know what someone is going through inside.” Kelly’s Heroes plan to start training for the ride in November. Glyn Pepper, who runs Higham Ferrers-based company Snowdon Homes, says: “We’re fully expecting intense pain and stress and we know that the training will be hard, let alone the actual ride. But it will be worth it if we can raise as much as possible in Kelly’s memory and hopefully help many others who find themselves in a similar position.” The team leaves John O’Groats on 16th August 2020 and aims to reach the Cornish landmark within 13 days. They hope to raise £50,000 to add to the £20,000 We Mind & Kelly Matters has raised so far this year thanks to a number of events arranged by Kelly’s family and friends. To find out more about the team and the ride, visit www.wemindandkellymatters.co.uk/kellys-heroes
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Glazerite HR Assistant named as Double Awards Finalist
Glazerite HR Assistant named as Double Awards Finalist
Laura Rorke, HR Assistant at Glazerite UK Group Ltd has made it as a finalist for not one, but two prestigious awards both in the industry known National Fenestration Awards for Young Person 2019, and for Northamptonshire Business Awards in the competitive Apprentice of the Year category.  Laura has been a breath of fresh air since joining us two years ago as HR apprentice. As her first role from University with no previous HR or administrative experience, Laura alleviated a great deal of administrative work from the outset from our Group HR Manager.  She has built some great relationships with staff across the business and is a key point of contact for many day to day HR queries and processes. She's worked hard and showed commitment and is now undertaking her CIPD, so it comes as no surpise that she has been made a finalist for these two well deserving awards.  The National Fenestration Awards recognise a range of professionals across the fenestration industry, and Laura has been shortlisted for the Young Person 2019 category. As the awards are voted for by other bodies in the industry, it would be a great personal achievement to win this award and receive support of other professionals working the same industry. The awards are still open to voting until 10th October, so if you would like to vote for Laura please click this link - http://www.fenestrationawards.co.uk/young-person-2019/ The awards evening for the Northamptonshire Business Awards in on 7th November, where the Apprentice of the Year will be announced. Glazerite UK Group are also a finalist for Big Business of the Year so it will hopefully be an evening of celebration! 
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Investment and integration transforms Glazerite East
Investment and integration transforms Glazerite East
Having recently accounced plans for a £1m investment boost, the Glazerite UK Group has completed the second phase of its programme, this time at its Glazerite East plant.  As part of of plans to strengthen its performance for installers, the VEKA fabricator has welcomed new equipment at the Peterborough-based plant, which fabricates products from the Halo profile systems range. Following the investment, which has included the installation of a brand new Haffner SMR 5 head inline welding machine, the site's capacity is set to significantly increase, with the ability to fabricate 800 frames per week by the end of this year. Glazerite acquired the site in February 2016 and has completely transformed its technical capabilities, aligning it with its other facilities in Bolton and Wellingborough. The results have been huge, with Glazerite East hugely increasing its output, and shortening its lead-time from three weeks to just five days.  Glazerite East has also recently installed a £100k Stuga cutting and machining centre, which was relocated from the group's Northwest division, as well as four new vertical tables, four door line tables, and a corner cleaner. With the addition of the new machinery, the plant has been completely reconfigured to optimise efficiencies and improve performance across all areas.  Matthew Thomas, Managing Director of Glazerite East, explains: "New equipment is part of a major overhaul of the site's capabilities, which has also seen improvements to the flow of the plant and freed up space for frame storage. The 5 head Haffner can weld two frames simultaneously, something we weren't able to do before, and it has made set up time and cycle times quicker and much more efficient.  "Since Glazerite took over the site three years ago, our team has been working hard to improve our lead times and output. We've already upped production from 350 to 600 frames per week, and cut lead times of standard products to just five days, in alignment with the rest of Glazerite." Matthew adds: "The team here has undergone some major changes to work processes, and they've truly embraced the adoption of technology, moving from manual processes to automation on the shop floor. It's been a big but important culture change, and with additional training and support, we're seeing a real difference in how our team approach their work." Next on the agenda for the 45-strong Glazerite East workforce is the soon-to-be-launched mechnical jointed version of the Halo Flush Sash, following an increase in demand from consumers looking for more authentic-looking windows. Matthew adds: "Glazerite East has a bright future, and with the recent investment we're looking forward to increased production and enhancing our relationships with installers."
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Glazerite joins Glass and Glazing Federation
Glazerite joins Glass and Glazing Federation
Leading VEKA fabricator, the Glazerite UK Group Ltd, has joined the Glass and Glazing Federation (GGF).  Membership to the GGF opens up easy access to a number of benefits, including technical support, regulatory advice, networking and alignment with some of the most powerful industry brands. Jason Thompson, Group Managing Director of Glazerite, says of the move: “The GGF is committed to driving standards in the glass and glazing sector, as well as promoting best practice at all times.  That’s what we aspire to as a fabricator; for our customers and the homeowner. With their restructure and expansion plans announced at the start of this year, it’s clear the GGF and its associated companies have already become a lot more proactive, particularly on the consumer-facing side.” He adds: “Membership to the GGF will give us access to their conciliation scheme, regional meetings and the opportunity to network with like-minded organisations, which helps us all. We’ll also be kept up to date with the latest industry guidance, which we can pass onto our installer partners, including upcoming legislation changes and technical support.  The GGF brand is well recognised in the industry and TrustMark in particular is heavily recognised by members of the public, architects and specifiers,  which will really help across our customer base.” Kevin Buckley, GGF Chief Executive, comments: “It’s great to welcome a forward thinking, national trade fabricator such as Glazerite into our membership. We look forward to further developing our strong working relationship for mutual benefit.”   Anda Gregory, Managing Director of GGF commercial company FENSA, adds: “It’s good to hear Glazerite has joined the GGF. There’s no doubt that installers using suppliers with GGF membership gives reassurance down the supply chain and through to homeowners, when installations are carried out. It provides homeowners with the confidence that they are investing in professional workmanship as well as products and services of the very highest standard.”
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