Boosting operational and customer focus with new appointments

Tags: | Added: 16 January 2025

We have kicked off 2025 with pivotal appointments designed to strengthen our focus on operations and customer care.

Melanie Jacobs, who has been with us for 18 years, is taking up the role of Senior Operations Manager at our Wellingborough-based headquarters. The new role has been created to bring group-wide functional and production departments closer together and further strengthen our aim to deliver exceptional customer service and quality.

Matthew Thomas, Managing Director - South, says: “Melanie has been with the company for nearly two decades in a range of positions, including her most recent role of Group Customer Care Manager. She will bring a customer-centric lens to the new operations-focused position, underpinned with a thorough product and systems knowledge. Her focus, determination and understanding of installer needs will enable us to deliver quality at every customer touchpoint and across our operations as a whole.”

Melanie adds: “I thoroughly enjoyed my customer service role as it gave me valuable insight into the needs of our installer partners. It is knowledge that I will use in my new position, where I will help to further improve production flow and communication, continue to drive up standards, and support our teams to deliver high quality products.”

Following Melanie’s appointment, we have also announced new positions within its Customer Service team, with the promotion of Dan Partridge to Customer Care Manager, and Hannah Owen to Customer Care Team Leader.

Matthew adds: “Both Dan and Hannah’s hard work and dedication to Glazerite’s customer base has long been evident, and their promotions are well deserved.”

Recent News

Fleet investment offers leaner, greener deliveries

We’ve just made a significant investment in our transport fleet here at Glazerite – adding five brand-new 7.5 tonne vehicles and one 18 tonne vehicle, all of which are certified as Low Emission Class 6. Not only does this increase our delivery capacity across our Group, but it also supports our ongoing commitment to reduce our environmental impact. All six of the new vehicles meet Euro 6 standards – the toughest emissions regulations in place right now – which means they produce far less nitrogen oxide and particulates compared to older models. For us, it’s about more than just staying compliant. We want to play our part in creating a more sustainable future for the industry, and upgrading our fleet is just one way we’re doing that. It also means we can continue to improve the service we offer our installer partners, delivering more efficiently, reliably, and responsibly. “As the UK’s leading trade fabricator, we’re always looking for ways to improve service, streamline operations, and support our sustainability goals. This latest investment allows us to do all three. The new fleet will not only enhance our delivery capabilities across the country but also helps reduce our carbon footprint thanks to their cleaner, more efficient engines.” Rob Brearley, Group Managing Director, Glazerite UK Group Ltd With over 250 people across the group and a growing customer base nationwide, we know how important it is to keep everything running smoothly. These new vehicles will help us do just that – supporting all our divisions, including Wellingborough, Peterborough (East), Barnsley (North), Bolton (North West), and Bristol (South West). We’re proud to lead the way not just in product range and customer support, but in sustainability too. And this investment is another step in the right direction.

Boosting operational and customer focus with new appointments

We have kicked off 2025 with pivotal appointments designed to strengthen our focus on operations and customer care. Melanie Jacobs, who has been with us for 18 years, is taking up the role of Senior Operations Manager at our Wellingborough-based headquarters. The new role has been created to bring group-wide functional and production departments closer together and further strengthen our aim to deliver exceptional customer service and quality. Matthew Thomas, Managing Director - South, says: “Melanie has been with the company for nearly two decades in a range of positions, including her most recent role of Group Customer Care Manager. She will bring a customer-centric lens to the new operations-focused position, underpinned with a thorough product and systems knowledge. Her focus, determination and understanding of installer needs will enable us to deliver quality at every customer touchpoint and across our operations as a whole.” Melanie adds: “I thoroughly enjoyed my customer service role as it gave me valuable insight into the needs of our installer partners. It is knowledge that I will use in my new position, where I will help to further improve production flow and communication, continue to drive up standards, and support our teams to deliver high quality products.” Following Melanie’s appointment, we have also announced new positions within its Customer Service team, with the promotion of Dan Partridge to Customer Care Manager, and Hannah Owen to Customer Care Team Leader. Matthew adds: “Both Dan and Hannah’s hard work and dedication to Glazerite’s customer base has long been evident, and their promotions are well deserved.”

Jason Scrivens joins us as Area Sales Manager for the South West

We have justmappointed a new Area Sales Manager for the South West region. Industry stalwart Jason Scrivens joined us last month and brings over two decades of fenestration experience to the role. Based in our Bristol office, Jason will support the fabricator’s customer base across the West Country and into Wales. With a background that spans uPVC fabrication and profile systems to other ancillary products, Jason is ready and raring to go. He says: “I am delighted to be joining Glazerite, and I look forward to connecting with our customers across the South West. It is a fantastic company to be a part of. I welcome the chance to grow with Glazerite by working closely with our installer partners to meet their own growth ambitions.” Jason’s appointment follows a major expansion in our UK footprint and its portfolio. Over the last 12 months, we have opened a new site in Barnsley, South Yorkshire, and added the Deceuninck profile system to its existing VEKA and Residence Collection offering. In August, we announced we were shoring up our sales team with the addition of Jordan Davidson to further support installers based in Scotland. Jeff Dunn, Group Sales & Commercial Director, Glazerite, says: “Jason has joined Glazerite at a pivotal time. He has years of experience in the industry and his knowledge will make a real difference for our installers. We are delighted to welcome him on board.”

	sales@glazerite.net
	(01933) 443222
	The Glazerite UK Group Ltd. 39-43 Rixon Court, Finedon Rd, Industrial Estate, Wellingborough, Northamptonshire, NN8 4BA