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The Oracle Issue 6 - February 2015Delivering the latest news and information from Network VEKA

 



Welcome to the latest edition of the Network VEKA Oracle! 

Here at Network VEKA HQ, we're busy gearing up for one of our best AGMs yet!
We've listened to feedback from other events and put together an afternoon that we think will be extremely beneficial and informative... without being boring!!

The Awards Evening is proving as popular as ever, so you'll have to act fast if you still want to secure a place. There's plenty to announce and there's even a new award for this year. Email your booking form to [email protected]

As always, we'd welcome your input and any stories or photos you'd like us to showcase in the next Network VEKA Oracle: just email [email protected] with a few words and a picture.

If you would like to add your staff to the email distribution list, please email [email protected].

Many thanks,

John Ogilvie and the Network VEKA team



Have you seen the new website?


Take a look at www.networkveka.co.uk to see the valuable new resource that we've created in partnership with our award-winning Design Agency.

With all the product and guarantee information that homeowners could possibly need, there's also the option for them to activate their guarantee easily and efficiently online.

We'd love to know what you think. Let us know via [email protected]



Visit the Network VEKA Business Centre

From 12 noon at this year's AGM on Saturday 21st March, attendees will be able to visit exhibitors at the day's 'Business Centre' and talk to suppliers, surveyors, finance and marketing specialists, affiliate companies, training partners and more.
We want to help you grow your business even more.
Our figures show that, last year, Network VEKA member companies grew at 2.5 times the rate of the rest of the industry.
Speak to our specialists on the stands to see if you could get even more from your membership.



Look out for the Network VEKA Academy 

We'll be unveiling our exciting new training offering at the Network VEKA AGM! A new way for learners to gain relevant, valuable qualifications perfectly suited to working for a Network VEKA company.




Disco the night away!

The Gala Dinner and Awards Evening will kick off at 6pm with a champagne reception. Our visitors - wearing their best black-tie attire - will be welcomed once again, by Brand Ambassador Steve Davis and have the opportunity for celebration photos with the Six-Times World Snooker Champion.

The results of all the regional awards are very, very close - so there might even be some surprises on the night!
After the awards, we'll be treated to a delicious meal and then the evening will kick off with a fantastic 70s band and disco. There'll be optional fancy dress items available from 10pm and it's a great opportunity for hard-working member companies to really let their hair down!
If you haven't sent your booking form back yet, you'll have to act fast to secure your place!



Fitter of the Year

Our new (and hotly contested) award for this year is 'Fitter of the Year' with member companies having nominated their installation teams to go up against the best of the best, to be in with a chance of claiming the trophy.

The nominees had to answer an in-depth questionnaire before Austin Greene visited and observed them all on site. We've taken customer satisfaction questionnaire results into account and we will soon be announcing the shortlist of just three! These Fitters will have to complete a final test on the day of the AGM.



We're obviously doing something right...

Did you know that the end of 2014 saw members' cumulative weekly sales top £1m and registrations reach an eight-year high?
It's no wonder that our membership renewals stand at 99.2%!

Stats like these affirm that the package we've honed over the past 19 years really delivers.
Member sales totalled almost £65m in 2014.



Mutual benefits

One of the greatest benefits of being a member of Network VEKA, is the 'chain of quality' that customers are guaranteed. Network VEKA Installers must use Network VEKA Fabricators who, in turn, must use VEKA systems.

Long-standing Network VEKA fabricator Glazerite has helped South Essex Windows win a lucrative social housing contract with VEKA's Fully Reversibles. Read the full story here.



The early bird catches the WER 

We're delighted to be able to tell you about another industry first from The VEKA UK Group, and one that, as a Network VEKA member, you can use free of charge.

This is a new U Value / WER calculator, the only one in the industry to be notified by the BSI and certified by the BFRC.

The U-Value calculations should be of interest - particularly if you buy in frames and glass from different suppliers. This will ensure that you are compliant for Network VEKA and competent person scheme inspections.

When it comes to window energy ratings you need to be aware that new rules came into effect in September 2014. These rules cover the simulation of spacer bars in WER calculations and, in changing them, the BFRC effectively made results from all existing Simplified Energy Label (SEL) calculators invalid and consequently unlawful.

It is the only calculator that, observing September 2014’s changes in BFRC rules, generates valid and therefore legal SELs, DSELs for doors and notified U-Values for CE Marking.

The potential repercussions of using outdated calculators are serious. Many people are burying their heads in the sand, but CE Marking is a legal requirement for windows and doors and making false declarations about U-Values may lead to prosecution for fraud! It is estimated that currently, less than 40% of the industry are fully covered by every aspect of CE Marking.

While the calculator can help you remain legal as far as U-Values, CE marking and Assure auditing is concerned, it can also calculate window energy ratings (the clue is in the name!)

However, the BFRC has found that some energy rating users have not been charged for their SEL licences over the last couple of years. This has resulted in the BFRC asking that we make sure all appropriate fees have been paid before the energy rating warning is removed from the Calculator.

So if you promote window energy ratings to consumers and use ratings for compliance you will need to be registered with, and pay BFRC fees:

Through Network VEKA these fees (excluding vat) are:

Fabricators: £840 for 3+ window energy licences (saving £1160 over what you would be charged if you go direct to BFRC for 7+ licences). The same fees apply if you want to do door ratings.

Installers (Approved Retailers): £200 for unlimited window energy licences (saving £150 on the fees for non Fensa companies, and another £200 if you want a calculator for door energy ratings.

Another advantage for Network VEKA installers is that if you elect for Network VEKA to do your audit then BFRC annual audit fees of £400 per year are reduced to £200.

The calculator, bespoke for each installer, is ready for manual release, with an online version to follow. It only lists the systems you buy and parts that are compatible with them, ensuring you can’t generate a ‘wrong’ result. And, besides saving you money on window audits and notification, experimenting with combinations of cost-effective components could even show you a cheaper route to that all-important ‘A’-rating!

All you need to do to receive your FREE bespoke calculator is contact the Network VEKA office or, if you want the version for window and door energy ratings then request a BFRC application form from us.



Heavers of Bridport fits free entrancing entrance

During the Melplash and Dorchester Shows, Heavers of Bridport offered a free prize draw for a new door, with the guarantee that names and addresses would not be used for marketing purposes.

More than 500 people entered and the winning ticket was drawn by Steve Davis.

The lucky winners were Mr and Mrs Norris of Dorchester.
A delighted Mr Norris said “when we got the phone call telling us we had won Heavers' free draw, we were over the moon. A really lovely surprise for us to receive on the return from our holiday.”

Pictured: Director Luke Heaver handing Mr & Mrs Norris the keys to their new front door.

 



We're here to help with changes in consumer finance regulations

Network VEKA has proactively addressed changes in the regulation of consumer finance, helping member companies to continue winning the larger contracts typically associated with such funding.

Consumer finance is regulated by the Financial Conduct Authority (FCA), formerly the Financial Services Authority (FSA). Since the FCA assumed responsibility for consumer finance in April 2014, the regulatory regime for companies wanting to promote consumer finance has become more challenging - the process involved in applying for consumer credit licences being a case in point.

We've found that the FCA's regulatory changes make greater demands of companies that wish to offer consumer finance - so much so that many businesses have been dissuaded from doing so.

Knowing that the ability to offer consumer finance often allows companies to command orders of greater value – homeowners opting to re-glaze their whole house rather than, say, just the front or back, for example – we recognised the need to put mechanisms in place that would preclude our members from missing those opportunities.

Network VEKA now offers two different types of support, depending on whether member companies are interested in actively offering consumer finance:

Besides the offer of assistance with applying for consumer credit licences, members could instead opt to add a Network VEKA banner to their website, directing homeowners to finance providers who can potentially offer personal loans for home improvement expenses. There would be no cost and no hassle for the member company with this option.

Customers benefit from very competitive rates compared to other sources of finance, making this a mutually advantageous offering for both them and our member companies.



Guarantee activation goes online!

We're proud to have utilised the new Network VEKA website to offer the option for homeowners to activate their insurance-backed guarantee online.

The ten-year cover, which represents one of the industry's most fail-safe packages of customer support, is instated as soon as homeowners have submitted a completed feedback form evaluating the standard of work and service they received.

Previously administered solely in hard copy by post, homeowners now also have the option to submit their feedback online, saving time and postage costs and providing instant reassurance that the process is complete.



Make sure you're in with a sporting chance!

We emailed all our members recently with details of a number of sporting events including snooker, darts, boxing, ping-pong and Fishomania! These are events that - through our association with Steve Davis and Matchroom - we may be able to secure tickets.

Make sure to let us know if you would be interested as these are of limited availability and will be allocated on a first come first served basis.

Email [email protected] confirming the event(s) along with the numbers of tickets you would like and we'll check if these are available.



Turning over a new leaf

Don't forget to order your NEW Network VEKA marketing literature, now available in smaller quantities. http://www.networkveka.co.uk/turning-new-leaf-network-veka-2015/



A little bird said...

Stay social with Network VEKA by following us on Twitter @Network_VEKA or 'liking' our Facebook page: www.facebook.com/NetworkVEKALtd 

Don't forget! If you have anything to include in The Oracle next time, email [email protected]



Network VEKA contact telephone and email

John Ogilvie

07802 550288

[email protected]

Dave Hartley

07702 551265

[email protected]

Karen Lund

07801 640625

[email protected]

Austin Greene

07500 794407

[email protected]

Susan Lunney

01282 473177

[email protected]

Amanda Bentley

01282 473179

[email protected]

Rukshana Johnson

01282 473176

[email protected]

Maxine Taylor

01282 473173

[email protected]


[email protected]
Main Number: 01282 473170
Fax Number: 01282 473175

 

 

Recent News

Cheadle Glass and Glazerite solve noisy problem
When the owners of an airport hotel asked an installer for help with high quality frames and acoustic glass, you’d be forgiven for thinking it might have been to keep the overhead noise of aircraft to a minimum. Yet for Stockport-based Cheadle Glass and their fabricator, the Glazerite UK Group Ltd, the job actually involved finding a solution to help resolve hotel customers’ complaints about the nearby trainline. Family-run Cheadle Glass is one of the North West’s leading installers and has been in business for over 50 years. Using VEKA M70 frames fabricated by Glazerite, the Cheadle Glass team installed 80 double-glazed windows over a three-week-period at the Clayton Hotel, Manchester Airport. The install replaced existing windows at the back of the hotel which are closest to the railway lines, and match the original windows installed to the front of the hotel. Dalata, the Irish hotel operators who own the Clayton chain, were so impressed with the install they’ve approached Cheadle to work with them on further installations across the UK. Karl Minter, Commercial Sales Manager, Cheadle Glass, says: “The install included the use of acoustic glass, which, combined with the frame quality and how well the units were sealed and fitted, meant we were able to provide a soundproof solution for the client and block out the noise of the trains. Dalata tested and measured the results, and were delighted with the outcome.” He adds: “We pride ourselves on the excellent and consistent service we provide to our customers, and we’re supported in this by Glazerite who we’ve worked with for the last 10 years, The quality and workmanship that goes into the fabrication of their frames, as well as things like the integrity of the lock systems and hardware they use mean we’re able to install a high-quality product.” Pete Smith, Sales Manager for Glazerite, says of the install: “We’ve got a great relationship with Cheadle Glass and were delighted to support them on this installation. Working closely with our installers means we are able to provide exactly what they need, when they need it, unique to whatever the install requires.” Cheadle Glass was founded in 1968 and is a leading manufacturer and installer of uPVC and aluminium windows, doors, conservatories and glass extensions for commercial and domestic properties.
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K2 and Glazerite refit is top of the class
When teachers at a Cheshire primary school were unable to use their recently installed windows, K2 Aluminium Systems and their VEKA fabricator partner, the Glazerite UK Group Ltd, came to the rescue, replacing them and making them fit for use. Though VEKA profiles had been specified for the original install, the contractor had instead used another system. This had resulted in bowed sashes and inoperative windows, as well as window screen walling which shook when pressed. As one of the North West’s leading commercial installers, Wirral-based K2 has worked extensively on new build and replacement projects, ranging from retail units and offices to schools and hospitals. Having fitted another local primary with a similar specification, contractors called on them to refit the Winsford-based school, this time using the trusted VEKA product. Together with leading VEKA fabricator Glazerite, K2 attended the school to find out what problems they were having and what was required to put the job right. Liam Bird, Commercial Manager for K2, explains: “Once we’d carried out our onsite survey, it was obvious the windows used in the install were so badly bowed they wouldn’t close, and the window system had no reinforcement in them at all. “ We made the correct calculations around wind loads, checked the dimensions, and, in line with VEKA and Glazerite’s technical expertise, we made the changes necessary to ensure the new install worked how it should and would perform for years to come.” Over a three-week period in the summer of 2018, K2 installed 47 VEKA M70 frames in non-grained Grey, alongside matching commercial-grade aluminium doors. Glazerite’s Sales Manager, Peter Smith, says: “The windows we fabricated for K2 were fully steel reinforced. The window screens were also coupled together with suitable frame connectors with the correct ‘EI value’, in order to withstand the calculated forces.” He adds: “VEKA’s technical expertise is second to none and K2’s installations are always exceptional. As a fabricator, we don’t cut corners, and together with K2 and VEKA, we ensured that the school got the correct products, which were well made and installed professionally and efficiently.” Peter adds: “The uPVC waste from the original job was also managed efficiently with the frames being taken by VEKA Recycling to their facility in Wellingborough. There, waste products are sorted and granulated for reuse in new windows and other uPVC products.”
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Glazerite’s investment goes North
The Glazerite UK Group Ltd has announced plans to invest in excess of £1m across its plants this year, in order to improve performance and capability across the business. The investment programme will see the VEKA fabricator further enhance its offering for installers, and signals Glazerite’s strong commitment to the industry, as it approaches its 20th year in business. The first step in the programme includes a new Stuga machine, which has recently been installed at Glazerite Northwest.  The Stuga ZX5 automatic sawing and machining centre forms part of a major transformation of the Bolton-based plant, which will also see the site double in size by early 2020. Ian Lloyd, Glazerite’s Operations Director, says of the new machine: “The Stuga ZX5 is reliable, easy to use, and better still, it has a speedier and smoother throughput, which will really make a difference for us and our customers.”   In addition to the new machine, Glazerite Northwest has also welcomed a new inline welder. The Haffner SMR 5 head welding machine boasts increased frame output and a touch screen operation for a fast and effective performance, and is yielding such impressive results that the fabricator has ordered two more of the machines for its East and Midlands plants With Glazerite Northwest due to complete ambitious expansion plans by the start of 2020, it’s hoped Glazerite installers will also benefit from the addition of a showroom, which will highlight the broad range of products Glazerite offers to its customers. Jason Thompson, Group Managing Director for Glazerite, explains the reasons for the investment: “We are committed to continual investment in our plants so that we can service our customers with one of the broadest product ranges on the market. An increase in our capacity and improved capabilities enables us to become more versatile and flexible in how we manufacture products across each of our sites. ‘With new machinery making us ever more efficient, we are in a great position to continue servicing our customers, but also to drive forward with our ambitious growth plans into 2020 and beyond.”
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Check out the latest news from Glazerite regarding installations, products and the latest news  
Product demonstrators, security testing and information videos, you'll find it all in this section.
We have a wide range of case studies available, in this section you'll find a few of them.    

Learn more about how Glazerite can help your business grow with one of the most comprehensive product portfolios and support packages in the industry.

The Glazerite UK Group Ltd manufacture and supply uPVC Windows, Doors and Conservatories to trade customers from sites in the Midlands, Northwest, East and Southwest.

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