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The Oracle Issue 6 - February 2015Delivering the latest news and information from Network VEKA

 



Welcome to the latest edition of the Network VEKA Oracle! 

Here at Network VEKA HQ, we're busy gearing up for one of our best AGMs yet!
We've listened to feedback from other events and put together an afternoon that we think will be extremely beneficial and informative... without being boring!!

The Awards Evening is proving as popular as ever, so you'll have to act fast if you still want to secure a place. There's plenty to announce and there's even a new award for this year. Email your booking form to [email protected]

As always, we'd welcome your input and any stories or photos you'd like us to showcase in the next Network VEKA Oracle: just email [email protected] with a few words and a picture.

If you would like to add your staff to the email distribution list, please email [email protected].

Many thanks,

John Ogilvie and the Network VEKA team



Have you seen the new website?


Take a look at www.networkveka.co.uk to see the valuable new resource that we've created in partnership with our award-winning Design Agency.

With all the product and guarantee information that homeowners could possibly need, there's also the option for them to activate their guarantee easily and efficiently online.

We'd love to know what you think. Let us know via [email protected]



Visit the Network VEKA Business Centre

From 12 noon at this year's AGM on Saturday 21st March, attendees will be able to visit exhibitors at the day's 'Business Centre' and talk to suppliers, surveyors, finance and marketing specialists, affiliate companies, training partners and more.
We want to help you grow your business even more.
Our figures show that, last year, Network VEKA member companies grew at 2.5 times the rate of the rest of the industry.
Speak to our specialists on the stands to see if you could get even more from your membership.



Look out for the Network VEKA Academy 

We'll be unveiling our exciting new training offering at the Network VEKA AGM! A new way for learners to gain relevant, valuable qualifications perfectly suited to working for a Network VEKA company.




Disco the night away!

The Gala Dinner and Awards Evening will kick off at 6pm with a champagne reception. Our visitors - wearing their best black-tie attire - will be welcomed once again, by Brand Ambassador Steve Davis and have the opportunity for celebration photos with the Six-Times World Snooker Champion.

The results of all the regional awards are very, very close - so there might even be some surprises on the night!
After the awards, we'll be treated to a delicious meal and then the evening will kick off with a fantastic 70s band and disco. There'll be optional fancy dress items available from 10pm and it's a great opportunity for hard-working member companies to really let their hair down!
If you haven't sent your booking form back yet, you'll have to act fast to secure your place!



Fitter of the Year

Our new (and hotly contested) award for this year is 'Fitter of the Year' with member companies having nominated their installation teams to go up against the best of the best, to be in with a chance of claiming the trophy.

The nominees had to answer an in-depth questionnaire before Austin Greene visited and observed them all on site. We've taken customer satisfaction questionnaire results into account and we will soon be announcing the shortlist of just three! These Fitters will have to complete a final test on the day of the AGM.



We're obviously doing something right...

Did you know that the end of 2014 saw members' cumulative weekly sales top £1m and registrations reach an eight-year high?
It's no wonder that our membership renewals stand at 99.2%!

Stats like these affirm that the package we've honed over the past 19 years really delivers.
Member sales totalled almost £65m in 2014.



Mutual benefits

One of the greatest benefits of being a member of Network VEKA, is the 'chain of quality' that customers are guaranteed. Network VEKA Installers must use Network VEKA Fabricators who, in turn, must use VEKA systems.

Long-standing Network VEKA fabricator Glazerite has helped South Essex Windows win a lucrative social housing contract with VEKA's Fully Reversibles. Read the full story here.



The early bird catches the WER 

We're delighted to be able to tell you about another industry first from The VEKA UK Group, and one that, as a Network VEKA member, you can use free of charge.

This is a new U Value / WER calculator, the only one in the industry to be notified by the BSI and certified by the BFRC.

The U-Value calculations should be of interest - particularly if you buy in frames and glass from different suppliers. This will ensure that you are compliant for Network VEKA and competent person scheme inspections.

When it comes to window energy ratings you need to be aware that new rules came into effect in September 2014. These rules cover the simulation of spacer bars in WER calculations and, in changing them, the BFRC effectively made results from all existing Simplified Energy Label (SEL) calculators invalid and consequently unlawful.

It is the only calculator that, observing September 2014’s changes in BFRC rules, generates valid and therefore legal SELs, DSELs for doors and notified U-Values for CE Marking.

The potential repercussions of using outdated calculators are serious. Many people are burying their heads in the sand, but CE Marking is a legal requirement for windows and doors and making false declarations about U-Values may lead to prosecution for fraud! It is estimated that currently, less than 40% of the industry are fully covered by every aspect of CE Marking.

While the calculator can help you remain legal as far as U-Values, CE marking and Assure auditing is concerned, it can also calculate window energy ratings (the clue is in the name!)

However, the BFRC has found that some energy rating users have not been charged for their SEL licences over the last couple of years. This has resulted in the BFRC asking that we make sure all appropriate fees have been paid before the energy rating warning is removed from the Calculator.

So if you promote window energy ratings to consumers and use ratings for compliance you will need to be registered with, and pay BFRC fees:

Through Network VEKA these fees (excluding vat) are:

Fabricators: £840 for 3+ window energy licences (saving £1160 over what you would be charged if you go direct to BFRC for 7+ licences). The same fees apply if you want to do door ratings.

Installers (Approved Retailers): £200 for unlimited window energy licences (saving £150 on the fees for non Fensa companies, and another £200 if you want a calculator for door energy ratings.

Another advantage for Network VEKA installers is that if you elect for Network VEKA to do your audit then BFRC annual audit fees of £400 per year are reduced to £200.

The calculator, bespoke for each installer, is ready for manual release, with an online version to follow. It only lists the systems you buy and parts that are compatible with them, ensuring you can’t generate a ‘wrong’ result. And, besides saving you money on window audits and notification, experimenting with combinations of cost-effective components could even show you a cheaper route to that all-important ‘A’-rating!

All you need to do to receive your FREE bespoke calculator is contact the Network VEKA office or, if you want the version for window and door energy ratings then request a BFRC application form from us.



Heavers of Bridport fits free entrancing entrance

During the Melplash and Dorchester Shows, Heavers of Bridport offered a free prize draw for a new door, with the guarantee that names and addresses would not be used for marketing purposes.

More than 500 people entered and the winning ticket was drawn by Steve Davis.

The lucky winners were Mr and Mrs Norris of Dorchester.
A delighted Mr Norris said “when we got the phone call telling us we had won Heavers' free draw, we were over the moon. A really lovely surprise for us to receive on the return from our holiday.”

Pictured: Director Luke Heaver handing Mr & Mrs Norris the keys to their new front door.

 



We're here to help with changes in consumer finance regulations

Network VEKA has proactively addressed changes in the regulation of consumer finance, helping member companies to continue winning the larger contracts typically associated with such funding.

Consumer finance is regulated by the Financial Conduct Authority (FCA), formerly the Financial Services Authority (FSA). Since the FCA assumed responsibility for consumer finance in April 2014, the regulatory regime for companies wanting to promote consumer finance has become more challenging - the process involved in applying for consumer credit licences being a case in point.

We've found that the FCA's regulatory changes make greater demands of companies that wish to offer consumer finance - so much so that many businesses have been dissuaded from doing so.

Knowing that the ability to offer consumer finance often allows companies to command orders of greater value – homeowners opting to re-glaze their whole house rather than, say, just the front or back, for example – we recognised the need to put mechanisms in place that would preclude our members from missing those opportunities.

Network VEKA now offers two different types of support, depending on whether member companies are interested in actively offering consumer finance:

Besides the offer of assistance with applying for consumer credit licences, members could instead opt to add a Network VEKA banner to their website, directing homeowners to finance providers who can potentially offer personal loans for home improvement expenses. There would be no cost and no hassle for the member company with this option.

Customers benefit from very competitive rates compared to other sources of finance, making this a mutually advantageous offering for both them and our member companies.



Guarantee activation goes online!

We're proud to have utilised the new Network VEKA website to offer the option for homeowners to activate their insurance-backed guarantee online.

The ten-year cover, which represents one of the industry's most fail-safe packages of customer support, is instated as soon as homeowners have submitted a completed feedback form evaluating the standard of work and service they received.

Previously administered solely in hard copy by post, homeowners now also have the option to submit their feedback online, saving time and postage costs and providing instant reassurance that the process is complete.



Make sure you're in with a sporting chance!

We emailed all our members recently with details of a number of sporting events including snooker, darts, boxing, ping-pong and Fishomania! These are events that - through our association with Steve Davis and Matchroom - we may be able to secure tickets.

Make sure to let us know if you would be interested as these are of limited availability and will be allocated on a first come first served basis.

Email [email protected] confirming the event(s) along with the numbers of tickets you would like and we'll check if these are available.



Turning over a new leaf

Don't forget to order your NEW Network VEKA marketing literature, now available in smaller quantities. http://www.networkveka.co.uk/turning-new-leaf-network-veka-2015/



A little bird said...

Stay social with Network VEKA by following us on Twitter @Network_VEKA or 'liking' our Facebook page: www.facebook.com/NetworkVEKALtd 

Don't forget! If you have anything to include in The Oracle next time, email [email protected]



Network VEKA contact telephone and email

John Ogilvie

07802 550288

[email protected]

Dave Hartley

07702 551265

[email protected]

Karen Lund

07801 640625

[email protected]

Austin Greene

07500 794407

[email protected]

Susan Lunney

01282 473177

[email protected]

Amanda Bentley

01282 473179

[email protected]

Rukshana Johnson

01282 473176

[email protected]

Maxine Taylor

01282 473173

[email protected]


[email protected]
Main Number: 01282 473170
Fax Number: 01282 473175

 

 

Recent News

Glazerite HR Assistant named as Double Awards Finalist
Laura Rorke, HR Assistant at Glazerite UK Group Ltd has made it as a finalist for not one, but two prestigious awards both in the industry known National Fenestration Awards for Young Person 2019, and for Northamptonshire Business Awards in the competitive Apprentice of the Year category.  Laura has been a breath of fresh air since joining us two years ago as HR apprentice. As her first role from University with no previous HR or administrative experience, Laura alleviated a great deal of administrative work from the outset from our Group HR Manager.  She has built some great relationships with staff across the business and is a key point of contact for many day to day HR queries and processes. She's worked hard and showed commitment and is now undertaking her CIPD, so it comes as no surpise that she has been made a finalist for these two well deserving awards.  The National Fenestration Awards recognise a range of professionals across the fenestration industry, and Laura has been shortlisted for the Young Person 2019 category. As the awards are voted for by other bodies in the industry, it would be a great personal achievement to win this award and receive support of other professionals working the same industry. The awards are still open to voting until 10th October, so if you would like to vote for Laura please click this link - http://www.fenestrationawards.co.uk/young-person-2019/ The awards evening for the Northamptonshire Business Awards in on 7th November, where the Apprentice of the Year will be announced. Glazerite UK Group are also a finalist for Big Business of the Year so it will hopefully be an evening of celebration! 
  |   Tags: Events
Investment and integration transforms Glazerite East
Having recently accounced plans for a £1m investment boost, the Glazerite UK Group has completed the second phase of its programme, this time at its Glazerite East plant.  As part of of plans to strengthen its performance for installers, the VEKA fabricator has welcomed new equipment at the Peterborough-based plant, which fabricates products from the Halo profile systems range. Following the investment, which has included the installation of a brand new Haffner SMR 5 head inline welding machine, the site's capacity is set to significantly increase, with the ability to fabricate 800 frames per week by the end of this year. Glazerite acquired the site in February 2016 and has completely transformed its technical capabilities, aligning it with its other facilities in Bolton and Wellingborough. The results have been huge, with Glazerite East hugely increasing its output, and shortening its lead-time from three weeks to just five days.  Glazerite East has also recently installed a £100k Stuga cutting and machining centre, which was relocated from the group's Northwest division, as well as four new vertical tables, four door line tables, and a corner cleaner. With the addition of the new machinery, the plant has been completely reconfigured to optimise efficiencies and improve performance across all areas.  Matthew Thomas, Managing Director of Glazerite East, explains: "New equipment is part of a major overhaul of the site's capabilities, which has also seen improvements to the flow of the plant and freed up space for frame storage. The 5 head Haffner can weld two frames simultaneously, something we weren't able to do before, and it has made set up time and cycle times quicker and much more efficient.  "Since Glazerite took over the site three years ago, our team has been working hard to improve our lead times and output. We've already upped production from 350 to 600 frames per week, and cut lead times of standard products to just five days, in alignment with the rest of Glazerite." Matthew adds: "The team here has undergone some major changes to work processes, and they've truly embraced the adoption of technology, moving from manual processes to automation on the shop floor. It's been a big but important culture change, and with additional training and support, we're seeing a real difference in how our team approach their work." Next on the agenda for the 45-strong Glazerite East workforce is the soon-to-be-launched mechnical jointed version of the Halo Flush Sash, following an increase in demand from consumers looking for more authentic-looking windows. Matthew adds: "Glazerite East has a bright future, and with the recent investment we're looking forward to increased production and enhancing our relationships with installers."
  |   Tags: Glazerite
Glazerite joins Glass and Glazing Federation
Leading VEKA fabricator, the Glazerite UK Group Ltd, has joined the Glass and Glazing Federation (GGF).  Membership to the GGF opens up easy access to a number of benefits, including technical support, regulatory advice, networking and alignment with some of the most powerful industry brands. Jason Thompson, Group Managing Director of Glazerite, says of the move: “The GGF is committed to driving standards in the glass and glazing sector, as well as promoting best practice at all times.  That’s what we aspire to as a fabricator; for our customers and the homeowner. With their restructure and expansion plans announced at the start of this year, it’s clear the GGF and its associated companies have already become a lot more proactive, particularly on the consumer-facing side.” He adds: “Membership to the GGF will give us access to their conciliation scheme, regional meetings and the opportunity to network with like-minded organisations, which helps us all. We’ll also be kept up to date with the latest industry guidance, which we can pass onto our installer partners, including upcoming legislation changes and technical support.  The GGF brand is well recognised in the industry and TrustMark in particular is heavily recognised by members of the public, architects and specifiers,  which will really help across our customer base.” Kevin Buckley, GGF Chief Executive, comments: “It’s great to welcome a forward thinking, national trade fabricator such as Glazerite into our membership. We look forward to further developing our strong working relationship for mutual benefit.”   Anda Gregory, Managing Director of GGF commercial company FENSA, adds: “It’s good to hear Glazerite has joined the GGF. There’s no doubt that installers using suppliers with GGF membership gives reassurance down the supply chain and through to homeowners, when installations are carried out. It provides homeowners with the confidence that they are investing in professional workmanship as well as products and services of the very highest standard.”
  |   Tags: Glazerite

Check out the latest news from Glazerite regarding installations, products and the latest news  
Product demonstrators, security testing and information videos, you'll find it all in this section.
We have a wide range of case studies available, in this section you'll find a few of them.    

Learn more about how Glazerite can help your business grow with one of the most comprehensive product portfolios and support packages in the industry.

The Glazerite UK Group Ltd manufacture and supply uPVC Windows, Doors and Conservatories to trade customers from sites in the Midlands, Northwest, East and Southwest.

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